Hibachi Teppanyaki Restaurant

Was at the Burlington location last night in a party for 4. Our table was in the far left corner near the ice cream. I cannot remember the servers name as I threw out the receipt already. Upon arriving and being seated we informed the server of my seafood allergy. When the cook came and started to cook, veggies were up first and plated. Rice was on the go, then proteins hit the grill. The proteins were all on the same platter and same utensils used where unfortunately I wouldn’t be able to eat anything else being prepared.nnThis had to have been a communication error, which such as life, it happens! The staff went above and beyond and went to prepare my meal separately on another grill.nnI would like to point out that this was the very first time in my life any restaurant staff has gone above and beyond to do this and I thank you. It was delicious.nnHighly recommend, we’ve been here quite a few times. This was the first time a mix up happened.

Made a birthday reservation over the phone a week prior. Upon arrival the place was super busy. The host let us know that it would be a few minutes until we were seated. 10 minutes went by and still no one had let us know what was going on. We asked about our reservation once more and was now told it would be another 15 minutes… 30 minutes now go buy and we ask to speak to a manger who never came. We finally got seated after 45 minutes. There were also 4 other reservations at our same time who were experiencing the same. 0 to no communication. No compensations just some hosts stringing you along the entire time making you believe your to be seated next. Enforced gratuity after receiving the bill. What a joke.

We received a gift card for Christmas and thought what a great way to try out the restaurant. We went for dinner and the place was very quiet, a lady greeted usthink it was the Managerso we asked her to check the balance on the gift card before we ordered. She was kind enough to tell us about the lunch special which was a great deal.nFood was good and the server was very nice. When we received our bill the server took our gift card and came back after a few minutes and said we cant use the gift card on the lunch special. We were shocked at this as a gift card should be considered cash as someone as already paid for it.nThe server went back and forth calling someone on the phone, I assume the Manager as she was no where to be seen.nAfter several minutes of waiting we just gave up and paid the bill using our own credit card. Why would the Manager not tell us when we first showed her the gift card???nWe have never been so disappointed as we waited so long to try out the restaurant.nWill not be going back for sure.

We had made plan to celebrate our son-in-law’s birthday yesterday but as he and family live an hour away and the roads in their area had not been cleared up unfortunately, we had to postpone our family dinner celebration. One of our daughters who lives close-by mentioned that our granddaughter was disappointed our dinner had been postponed as she had been looking forward to it as she always enjoys going to the “restaurant with fire” as she calls it, so last minute we decided to go anyway just the 4 of us. For the first time in 10 years at Hibachi about a month ago we were disappointed with our surf and turf that was overcooked and lobster being so dry and tasteless that my husband opted to order the salmon this time around. We had some appetizers to start with and after eating all the side dishes my husband could not finish eating all the fish on his plate. The restaurant was busy for family day and our plates stayed in front of us for quite some time before they came around to take the dishes away. Suddenly we were all in shock and disbelief to see a bug crawling out of the leftover salmon from my husband plate. It looked like a brownish worm but also looked like a tiny silver fish moving around, we just could not believe our eyes as the bug was wiggling with struggles to crawl out of the leftover fish. My husband didn’t want me to make a big scene in front of the other two families sitting at our table to not ruin their meals, so I took his plate to the front cash register where two employees looked at it and saw clearly the wormy thing was alive and moving around. When our waiter eventually came back to our table to ask if anyone wanted boxes for their leftovers and taking orders for dessert, tea, coffee, etc, all we wanted is our bill and get out of there as fast as possible. After waiting about 10 minutes we decided to leave the table and requested our bill at the cash register. We do acknowledge that the staff certainly did not deliberately served us with contaminated food but we had hopes that possibly they would have been kind enough as a courtesy to exclude the salmon dish from our bill but all charges were on it which we paid close to $300 after leaving a good tip as we felt that it was not the server's fault or chef cooking at our table. Really all we were hoping for was an apology or perhaps thanking us to have had brought this matter to their attention so they can thoroughly inspect their fish, container and prep area to avoid serving the same to other customers. Our server was the person at the cash to process our bill and after payment I politely mentioned about our experience just in case he had not been made aware of it and he simply said oh was that you who had a bug on your plate and said I can request to have another salmon cooked for you to take home if you want. Wow really?? We certainly did not bring this matter to get a free take-out food with parasite. It was so insulting to hear that comment that to think we would even consider a free contaminated meal when all we wanted is to make them aware of the unacceptable disgusting situation and hoping they would take this very seriously to make sure to inspect their fish, kitchen and food prep area to avoid serving the same to others if they want to stay in business. My only regret is I wish I had taken photos and video of the parasite crawling out of the salmon. We wondered why a worm or a small silver fish would be still alive after cooking but obviously it did survive somehow after the food cooled down and we feel it’s warranted to make people aware of our disgusting experience. We are also still wondering if my husband did not ingest some dead bugs without knowing it but fortunately, he did not get sick overnight. Still giving two stars as my food and daughter's food was good but certainly after this experience it really left a bad taste in our mouth. The kitchen definitely needs health inspection and for us this was our last time to this location and will never return again! Please beware if you are ordering fish at this restaurant.

The most entertaining restaurant,and deliciously fresh food. Everything was deliciously perfect.