Harry Hays Building

Passport Application timeline:nnJune 10thnArrive at 7:15am and there were 15 persons ahead of me.n8:30am The door opens and I got the service at 8:45.n9:00am Complete the application and paid the fee of Express Pick up scheduled on June 12th.nnJune 12th Picked up the passport at 3pm.nnEvery one should stay in the same line until 8am, then the staff will come out and arrange separate lines for someone coming for SIN application and Passport pick up.nnVery helpful and friendly staff.

Went here to renew my passport without appointment. I was very surprised at how fast and efficient everything was! The attendant at the door was very helpful. The building is very accessible for persons with disabilities and parking was easy to find. I was in and out in about 15 minutes! I received my passport within 5 days! I was expecting a lot longer processing time. Very impressed and happy I chose to come here.

Had the most seamless experience here. Arrived at 10:45 am on a Friday with an express passport renewal. Waited 45 minutes before my number was called. Was in an hour in an hour.nnPicked up a week later at 3:45 on a Wednesday and was in and out in 5 minutes.nnThe staff were really friendly and the security guards were helpful and cheerful. Never thought a passport experience could be so painless.

Refused a perfectly acceptable Canadian birth certificate at the office after waiting 2 hours. Mailed it off with zero issues. Don't waste your time.nUpdate: mailed in application, including birth certificate to Passport Program in Gatineax and have already received it

WOW !!! Went to submit the Passport renewal application today at Harry Hays Passport office. It took just 5 minutes to submit the application. Very friendly and efficient staff. I am proud to be Canadian. Kudos to the whole staff. 10/10