Harry Hays Building

I just renewed my kids passports with Agent Katrina. I read lots of bad Google reviews before I go and I was mentally prepared for a long wait and paid a full day parking ahead of time. To my surprise, the wait time is only about 25 mins then another 20 mins with the agent to review the application. I was told the passports will be ready in 2 weeks. Katrina was very friendly - when I threw a page with credit card information in the garbage can she asked me to take it out and covered my credit card number with white-out. It was a decent surprise. If all Federal services are at this level of professionalism I won't have any complains unfortunately they are not.

We went to the passport office today because my wife needed to get a passport in an emergency. The lady who helped us was extremely helpful and kind. They expedited the process and it happened fast. The entire staff were kind and helpful and friendly. I have never experienced such a thing in a government office before. They set the gold. Standard

Applying for a new passport or renewing your passport is definitely an annoying process, as we all know. But I’ve been to the Harry Hays building twice in the last couple of months for my daughter’s passport and mine and I can’t say enough about the positive experience there. The staff are all friendly and helpful and they just have their system down to a t. Yes, you might have to wait a bit due to the volume of people but they are so organized and everything runs quite seamlessly. Do your research of exactly what you need to bring before coming to save yourself having to come twice ie existing passport, birth certificate, marriage certificate, drivers license, signed photos, signed application by guarantor, etc. Anyways, thanks to the team here for making a painful process a lot less painful!

Today, May 25 2026. I went there to submit an application. Counter # 15, Nora ... you are exceptional! Corrected my mistakes and fill out few spots that I kept blank.nNora is very friendly, quickly sorted out the correct order to check my application, asked security question to verify my identity. Yes...it's a lot of work. Thank you Nora.

Went for passport renewal. Arrived at 8:30am on a Wednesday and left at 9:37. Not much of a line when I left. Faida at the front was great. The woman at the counter didn’t get her name was also great. The men helping with the line were are helpful and very friendly. I was expecting the worst but left satisfied.