Haartek Salon

DO NOT COME HERE for hair coloring! Terrible experience! Rewarded 0.5 star for: - Clean, bright, spacious, conveniently located. Deducted 4.5 stars for: - Patchy, uneven dye job - Being ganged up on, not listened to, repeatedly brushed off, unprofessional communication - Not cleaning dye stains off my skin - Money driven instead of customer focused Haartek does not care how their customers look, they only care about how much money they can extract from them. They do not stand behind their work and they do not think that customer dissatisfaction is their problem. Came for color and cut, after paying $678 300 for color, 200 for bleach, 100 for cut + tax, I left with a patchy, uneven dye job. There are patches of light and dark to almost black in the midsection see pictures. When I asked why my hair turned out so patchy, my stylist became aggressive, then asked her colleague to join her in dismissing my simple query and I was told in a condescending & authoritative tone, “it's just how this dye works, you have to come back for a second dye for $200 to even out and deepen the color”. They never addressed or explained why my hair has light and black patches in the midsection. Their attitude was defensive. One of the stylists brushed off my dissatisfaction saying “no body will see it unless they look at your hair up close.” What an ignorant comment as I do not color my hair for other people, I do it for myself! They essentially admitted that the outcome was poor however, they did not care that it bothered me. I was ganged up on and made to feel as thought I was wrong for advocating for myself and questioning the poor job they did, it was very insulting and dismissive. This was the 5th time dying my hair the same shade of purple and whenever I was not pleased with anything, the salon would always fix it for free. The fact that Haartek wants to charge to fix their errors and poor methods is very unprofessional. What also seemed inappropriate and unethical, was being told, while I was already sitting in their chair, that if I wanted bleach from the roots there would be an extra fee, which surprised me because the bleach already cost $200! I felt pressured so I opted out. In hindsight, I wish I paid the extra fee because my black roots are already showing – to the extent that it looks like 1 month of growth. When $200 was charged for bleach, root bleaching should be an option, not an extra fee. I would have appreciated being told of any surcharges at the time of booking instead of while I am seated in the chair with the process initiated – my ability to make an informed decision was taken away from me. Also, the dye job left stains along the sides of my face, ears and neck. Elumen does carry a product to remove dye from skin, my previous salon would clean me with it. When I asked yes – I had to ask to be cleaned up, they told me to try face toner, nail polish remover, hand sanitizer and rubbing alcohol at home. After trying multiple options without success, I soaked a cotton pad with rubbing alcohol and rubbed my temple. I regretted it instantly as it stinged, dried out and irritated my skin and the alcohol fumes irritated my eyes which caused them too water. I mistakenly rubbed my eyes, developed eyelids dermatitis, and had to see a doctor! To add insult to injury, I did get a call from the stylist the next day saying she spoke with the owner and to fix the poor dye job, they would take $100 off the usual $200 charge, but only if I returned within 2 weeks. I said I needed to think about it. I declined the offer and decided to write this review instead. Last year they burned my hair using bleach that was too strong, my ends broke off every time I combed my hair. I had to comb over the sink otherwise the bathroom floor would be littered with broken off hair. Which is why you can see the texture of my hair look bad from the midsection to the ends in one of the photos posted. I should not have returned to Haartek, but I was lured by the convenience of the location. Big mistake!

I was visiting my daughter in Toronto last week. My hair needed a lot of help; my daughter recommended her own stylist, Mimi. Mimi is a professional. She took the time, carefully listened to me and my requests for a cut and color. She made constructive inputs, and ultimately delivered exactly as we discussed it in the beginning- no surprises! Which was a pleasant surprise to me, as that has not been my experience with most stylists- they have the tendency to decide for their clients! Mimi is skillful. She respects your time and your wish. She’s social, very pleasant to talk to, and her rate is quite reasonable. She colored, cut, and styled my hair and I am very pleased with her work. I strongly recommend Mimi at this salon.Service: Hairstyling

I really enjoyed my experience with Mimi in this salon. Mimi carefully listened to all my wishes and expectations, recommended what would be the best for my hair, and did a great job with the layers. I’m so happy with the result - it looks and feels amazing. Moreover, Mimi has a nice personality, and my appointment with her was a pleasure.Service: Hairstyling

Mimi is the best there is! I have had my hair cut by her over the years, and her work is consistently perfect. She recently coloured my mother's hair. She was exceedingly patient in the process and meticulous in her work. She takes pride in what she does. And to top it off, she is also kind and bubbly.

I’ve been coming to the salon for a few years now seeing Barbara as my stylist however on one occasion as a substitute Mila has taken care of my colour and blow dry. She is amazing! Not only a great person but a great stylist! She took such great care of me and my hair!!!! Both Barbara and Mila are outstanding! The salon is lucky to have them both as their stylists! The experience is overall great! I would recommend the salon to anyone who wishes to leave with a smile and with great hair! GeorgianaService: Hairstyling

Neatly tucked inside Manulife Center on a busy Bloor Street, the staff are professional with years of experience on their resume. It’s very clean, properly managed, staffed and easy to access. My hairdresser is Mimi who has decades of experience and can suggest variety of hairstyles suitable based on the quality and quantity of hair and face structure.

DO NOT COME HERE lady dyed my hair did not care how my hair turned out paid 200 for something that did not look close to the picture I showed her at all, was blaming how my hair is and what’s been done to it. Was in a rush and I asked for pictures she took of my hair but says I don’t have them no more. Don’t care about her cilents and just money hungry. Her Instagram is HAIRBYASSUNTA.

My first hair cut here was not really what I asked for. My second blow-out and styling only lasted 30 minutes after the salon. Most recently, a senior stylist "Lau" got multiple rolling brushes stuck in my hair... it took multiple stylist tugging at my scalp to get the knots out. A relaxing blow-out gone wrong. All this and the co-owner simply brushed off the disaster with a few compliments and sheepish jokes.

Have been coming here for years, I don't trust anyone else to do my highlights. Mila always does a fantastic job, and I love relaxing with a cappuccino and chatting while she works her magic!