Group Health Centre

Went to the group health today to get my prescriptions renewed.Was to see a NP. What a joke. She says, Mr. Elliott, you haven't been here since 2014.I said thats good isnt it.NP says not at all, i know nothing about you at all, i quess she didnt take the time to read my file about why i was taking my narcotic prescription for last 12yrs or so.At one time i routinely had to do the blood tests and make an appointment with my doctor over these prescription renewals and then was told just to get the pharmacy to fax the prescription renewals in to the doctors office so other patients could use up this valuable time and not waste it on a renewal process.This same NP had this faxed to the doctors office August 13th 2017 and this appointment was cancelled once and rescheduled for today and was told she could not renew it. what a joke-should have been told this before wasting someone else time on an appointment. poor communication.
7 years ago (26-09-2017)

I have never ever been treated with so much disrespect. I received a voicemail from my doctors office to phone back regarding some test results. When I called the switchboard, the lady I spoke with was so unbelievably rude. I get that it's Friday and no one wants to work but that doesn't mean you can be rude. After I told her I already tried calling my doctors nurse and I could t get through (knowing before hand they leave office at 2pm, BUT I still received a call from the nurse 30 mins ago so therefore I knew the nurse was still there and couldn't answer the phone) so knowing all of that, I thought I'd s check and see if there was a note that the switch lady to give me from my doctor. So when I spoke to the lady, she said "no" so I told her my thoughts about how the nurse called 30 mins ago and if there's something I need to know about my test results, I'd like to know before the weekend and I wait till Monday. This is when she got rude, she told me I should call the message board?( something like that) and I said yes, I did that earlier today, BUT my doctors nurse JUST phoned me 30 mins ago to call THIS number back. She said there's no way the nurse left me this number and I said yes, I heard it on my voicemail. Then this lady says, "okay let's hear it" I said " uhm no, how can I make you listen to it when I'm on the phone with you" lady goes "that's right". At that point I had enough, so I told her to put me through again to my doctors nurse. She did, and guess what? I got ahold of the nurse. I'm don't all anyone to talk to me with such disrespect. I wish I could put a recording of her awful tone and sass when she spoke to me. However I cannot, but I will drive up there right now and go and speak to someone. Because! This isn't the first time I've had to deal with bitchy "nurses"... sorry lady, but you sit there and answer a phone all day.
7 years ago (11-08-2017)

The waits can be long sometimes, but that's par for the course in Canada, and sometimes seeing your own doctor can be difficult -- I had my family doctor for two or three years and have not seen her once, mostly due to extenuating circumstances, but still -- but the quality of care here is excellent.
7 years ago (07-08-2017)

Absolutely awful. Completely incompetent staff will never get anything back to you unless you hound them, no matter how important it is. Test results regularly lost. Hopefully you have a better experience than I did, but I wouldn't risk it; good luck.
8 years ago (05-04-2017)

Unpleasant and inconvenient - Many people work 8:30-4:30 and shouldn't be refused an appointment because their doctor is in the office that day. My doctor does not schedule appointments past 4pm and I am not in a position where I can take time off work to visit the clinic. I was under the impression that was why the same day clinic booked past 4pm but overall very disappointed. I guess I'll have to run to the ER for something non-emergent. Thanks Group Health!
7 years ago (30-06-2017)