Gold Penny Restaurant

I ordered a plain noodles with no vegetables with my order and a chicken chow mein arrived. Totally understandable. I called the restaurant to explain and they were really rude about the whole thing. Kept claiming it was my error. Eventually they offered that I come down to the restaurant and collect the replacement noodles because their driver was busy. I said this wasn't an option hence why I ordered delivery in the first place. They said they would call the driver and hung up. I had to ring back after 15 mins of not hearing anything and was told that they didn't know when the driver would be able to drop over my noodles. I've ordered from here a few times in the past. The food nice but poor customer service
7 years ago (27-12-2017)

Rude, unprofessional, NO FOOD. I ordered my food on just eat. They never delivered it, despite it being paid for. 1 hour 15mins later I call to find out what happening they said oh yeah we didn't accept it but you will get refunded from just eat. I asked why they didn't even call me to let me know, they said your number doesn't work. Just rude and terrible customer service. If you can't do your job at least have the decency to let me know.
7 years ago (15-12-2017)

Family friends used to own it and now the combos and meals are not the same. We have not gone back.
7 years ago (26-12-2017)

Hand made authenic food...best quallity. Never had a dissappointment in service,quallity or quantity. Every time i try a new place...i wish i had gone to the penny instead.
7 years ago (01-12-2017)

they made a mistake and refused to fix it, then charged for food not eaten. there was an argument between the server and the cook about it, loud enough for everyone in the restaurant to hear. Bad service, bad attitude and UNSANITARY FOOD HANDLING. STAY AWAY FROM THIS PLACE.
7 years ago (08-09-2017)