Glacier Bank

Have called this branch a couple of times regarding our mortgage and haven’t been helped at all. Was basically hung up on during our last call, and the associate I talked to was adamant about getting me off the phone, didn’t attempt to answer my questions, didn’t want to help, and proceeded to hang up even though I had additional questions.
7 years ago (27-02-2018)

I have had this bank since I was a teen ager since I grew up in kalispell. I began having issues with them when I was in the navy I would send a message to have my accounts not get frozen when I would hit ports on my two deployments. It seemed about %75 of the time or better they failed to do this so as soon as I tried to get money out my account would freeze and I would be in a different country with no money and a friend would pay my way to get to a phone and make calls to the bank and undo this mistake. That was a reasonable mistake because it's purchases being made from another country that could be fraudulent however this week I had the displeasure to speak with one of the (sorry for the language) bitchiest woman I have ever encountered. I was trying to make a purchase on line and my card was declined, I had tried to make a purchase with Microsoft earlier in the week as well. The woman told me that it is due to the fact the company is based out of state in California so the charge was being held. I asked her if I can just make it so Microsoft purchases can go through. She told me no that's not an option and as far as the other business goes I'd have to call them. I called them and of course because the bank was holding payment no order was made. The thing that blew my mind was that I asked the woman "So, every time I wish to make an online purchase I have to call you and say that is ok?" Her response was yes. Obviously I am not going to call to verify I am making a purchase every time I want to get something off line. I will be closing all of my accounts with this bank this week and recommend nobody to use them for anything. Clearly incompetence is high with this place. I will say that most people I had dealt with were nice but this woman paired with constant bullshit I've had to go through to use MY money is enough to say I'm done. Also I have had accounts with two other banks while in the military and never had any issues at all with either of them so if I am told by Glacier bank this is due to some fault of mine I'd love to hear why the other two banks funktioned just fine for me.
8 years ago (18-08-2017)

They have been very helpful 😃 very friendly 😃
8 years ago (24-11-2017)

I do most my baking online now but whenever I did use this bank I was always helped very quickly and was always giving a smile.
8 years ago (23-06-2017)

I don't actually go IN the bank much anymore. When I do they are so smiley and friendly here. Quick and helpful, too.
9 years ago (25-04-2016)