Gesa Credit Union

Reviews, get directions and information for Gesa Credit Union

About

Gesa Credit Union, the largest financial cooperative in Southeastern Washington, located in the Tri-Cities, Walla Walla, Wenatchee, Moses Lake, Yakima and Spokane.

Story

Since 1996, when Gesa became a community-chartered credit union and opened its field of membership to everyone in Washington, the credit union experienced explosive growth. Consumers have discovered the value of banking with a not-for-profit cooperative. Gesa now has sixteen Member Service Centers (MSCs) in six counties, but continues to show a commitment to its roots. People in our communities have made Gesa what it is today, and we don't take that loyalty for granted. Those members affirm our motto, "It's not where you bank. It's where you belong."

Address: 1825 St S 1st St, Yakima, WA 98903, USA

Phone: (509) 378-3100

Website

moc.aseg@ofni

State: Washington

County: Yakima County

City: Yakima

Zip Code: 98903

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

There is a reason this specific Gesa Credit Union branch has the lower rating on Google. When you swipe your card regardless of what it is credit/debit at a gas station, licensing agency or a grocery store, if any fees are gonna be associated with the transaction you are given a second opportunity to deny the transaction just in case you forget that there will be a fee associated with the transaction. If Gesa would have had this machine right in front of me, this whole issue could have been avoided. In my specific case, I was purchasing and paying off an auto loan of a Gesa member on 1/17. My debit card initially did not allow for the transaction to go through, to expedite the transaction, I handed over my credit card and told associate JNR to charge the amount on to my credit card. He proceeded to walk back with my credit card, came back after some time with the money in hand and we finished payoff. I left thinking nothing more, even the receipt showed just the authorized amount. On 1/22, after reviewing my transactions I noticed a $262.50 cash advance fee on my account just that day. That same day I call Gesa and was told the head quarters would send and “urgent notice” for a callback to me. I never received a call or was left a voice mail. Friday 1/24 comes around, I was free from work to walk in this Gesa location and the female associate that attended me at the front was aware of my case and directed me to head to associate JNR’s office. After 30-40 min the consensus was that they could do nothing about it. JNR when he swiped my credit card on 1/17 actively saw the fee screen, pushed yes for me, did not mention this when he came back to the front and now I’m stuck with the bill. He had also mentioned that he did call me on 1/23… if he did, why not leave a voicemail as proof. This whole issue could have been avoided if in part of their training he would have told me “sir there will be a fee associated with this transaction.” Gas store clerks do this, grocery store cashiers do this or if they would have just had the swipe machine right in front of me this issue could have been avoided. I paid off a Gesa members auto loan in full, and Gesa couldn’t even assist in the slightest with an issue they were 50% involved in. I have initiated a formal complaint against this specific branch because of this with the National Credit Union Administration NCUA and the Consumer Financial Protection Bureau CFPB. These two agencies directly monitor Credit Unions and are federal entities that should be listening to any consumer complaint against a credit union. Specifically for this location having the most amount of negative feedback, I suggest those of you that have felt wronged reach out to the NCUA at Ph#800-755-1030 or email: www.mycreditunion.gov and reach out to CFPB at Ph#855-411-2372 or email:Consumerfinace.gov. Gesa you made me responsible for a $263 fee when proceeding past the fee screen for me, but you will end up losing out on more than that quantity due to retraining, policy revisiting/rewriting and with having to dealing with my case with the NCUA and CFPB. Once the complaints are resolved in whoever’s favor, they will be public record and I will make sure to post them online. *********UPDATE 2-1-2025 these guys are seriously ridiculous. The “Gesa Owner” google account had commented here asking me to reach out to them at [email protected] their comment is now deleted for further investigation into the matter. I did, and now I am receiving 10-20 spam emails a day! These guys are out of control and I will be seeking further help to investigate this.

While lots of times only one window for front counter. It seems to me when you're in the lobby it shouldn't take me 20 to 30 minutes in the bank. I've seen many times that there are limited workers and the lobby can fill up fast, you stand there and wait. While the person at the counter is the only one doing drive through and front counter.nI can say loans can be easily obtained however the interest on a private loan is high so we paid it off. After just two weeks we went in to pay on the loan and in two weeks the interest on the loan was over 10 dollars.

This was my first visit ever to the credit union, as I had opened my account online. They were extremely personable and very efficient. I have been with Navy Federal for 20 years, and I couldn't be happier that I've switched. The customer service went above and beyond. I'm very pleased

Would put zero stars if I could. Worse branch, understaffed, rude staff.

I've been banking with GESA for several years and can say I am pleased with the service. Quick inside and out, I use the app several times a month. Find a friend who already has an account and they get a referral, you might be able to take advantage of a new member promotion.

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