Genesis Financial Solutions

Worst customer service I've ever had. I used them when I had student loans and a small loan for an applience and it had been an absolute nightmare. I am being double charged and charged an insane amount of interest and late fees, WHEN I WASNT EVEN LATE. Steer clear of this company!!!!
7 years ago (24-10-2017)

Worst place we've ever had to do business with. Shady and unprofessional and they change your bill and minimum payments without informing you. Never working with them ever again. Wish I could put zero stars.
8 years ago (17-02-2017)

beware of this credit card company do not open an account with them(indigo master card)
7 years ago (24-08-2017)

The most terrible costumer service!!!!...4 months and they cant get my address right..
8 years ago (31-05-2017)

For my first payment I set up autopay through their website. It didn't work and I had to do two different phone calls to set it up because as nice as their representatives are, they don't actually do anything. I scheduled auto payments in December. And cancelled them in January so that I can do them myself because I didn't trust them. It's March and guess what I paid my account weeks early and they still charged me again on my due date and now I'm over drafted with fees. I have had to call every single month to tell them to cancel my already cancelled auto payment. I have a bunch of 20 digit long "confirmation codes" for the supposed changes I have requested on my account but apparently they never take hold because I have to call every single time to complain about the same exact problem every month and now I have overdraft fees I didn't expect because I didn't know they stole money from my account. Now they aren't available on the phone and I doubt this problem will be solved. I Will be taking legal action if they don't reimburse my overdraft fees as well as what they stole.
9 years ago (23-03-2016)