FreeStar Financial Credit Union

I had a great experience with Joshua. I am not sure what the review below is talking about. He was very knowledgeable and helpful. He opened an account for me not long ago and he was very thorough and detailed while explaining the terms of the account. It took a bit of time as I would expect when beginning a new relationship with a financial institution. I didn't have a debit card right away, but I didn't expect him to make it at his desk either. I have recommended Freestar and Joshua to my family and friends. Bravo Joshua!
5 8 years ago (07-02-2017)

I have been with this bank for several years and I'm considering changing banks. Compared to a non credit union, these guys are not very knowledgeable. It took 3 hours to set up an account which I have no way of accessing until I receive my debit card and check book. The guy, Joshua, that set it up didn't seemed concerned at all about this. I asked a couple times for temporary checks and was ignored. He comes off as a poser. If he knew what he was doing, it wouldn't have taken 3 hours. I thought after they switched to becoming Freestar it would get better but no luck. The tellers are very friendly and helpful but the people in the offices seem to have an attitude more of self focus rather than customer centered. Edit 1/6/17 I just discovered that Joshua wrote the wrong account number on the direct deposit form.
2 8 years ago (06-01-2017)

Absolutely horrible bank. It took almost 3 months to do a mortgage. The service is terrible. I never received any phone calls about any information. I had to call at least once a week to see what the status was. Cancelling all my accounts and going to a real bank. Penny was the mortgage persons name and she was absolutely horrible.
1 8 years ago (01-02-2017)

They put holds on your accounts whenever you make a deposit. It doesn't go away with time either, you actually have to call them and/or the partner credit unions to work it out. This wasn't explained to me when I made my account. It's honestly too much work to be worthwhile. I almost got my brand new car repossessed because of this hold. I got no text, no notification, NOTHING from them. If my car finance company didn't call me, I would have been out of a car unexpectedly. DO NOT BANK HERE, They will hold your money hostage.
1 9 years ago (18-04-2016)

Perfect service. Everything has been astonishing.
5 8 years ago (02-02-2017)