Fort Knox Mini Storage

Most worthless business practices I've ever seen. I paid for 3 months then was locked out during month 2. Went in to see what was going on and the woman told me I owed $11. I knew this wasn't correct because again, I paid up front for 3 months but was in the middle of moving and really needed access to my stuff so I paid it, then 3 days later got a letter in the mail saying I owed $21 and change so I called and was told to disregard because I paid when I was in...even though it was a completely different amount. I made sure I had my stuff out on the day my 3 months was up and then low and behold get a notice in the mail that I'm being not only charged for another month but also a $10 late fee. Went in and was told you have to notify them regardless of what your contract says your end date is and she still charged me the late fee. She keeps all of her documentation in a spiral note book hand written. No wonder the numbers were never correct. Also when I called originally and asked about sizes of the units she could not even tell me and said I was welcome to come out and look. Not sure how this business seems to survive in this day and age with such poor accounting knowledge and customer service but....I would have given no stars if possible.
8 years ago (09-11-2017)