Flower Country - The Mayflower

I'm posting this review after a failed attempt to rectify this situation with Flower Country, which is based in The Mayflower, regarding a Mother’s Day bouquet for my mom. What she received was a wilting arrangement that was not at all what I’d ordered. The store’s policy indicates that while some substitutions may be necessary, replacement flowers will be of equal/ higher value. But how can a modern arrangement of purple/pink tulips, roses, lilies and carnations become a wilting arrangement of baby's breath, ferns, yellow mums/daisies, a few carnations and yellow gauze? My Dad had to deadhead it before handing it over to my mom. I called the store and explained my disappointment to the owner. The owner told me: they can make substitutions, I picked the $65 "cheap" one, I obviously realized I spent too much money which is why I was asking for a refund, and they are a rural store and clearly don't have a greenhouse so you get what you get. The owner then hung up on me. Never again. I spend much of the summer in Barry's Bay and will cheerfully tell everyone that these people care nothing about customer service, loyalty or honesty. Thanks, Flower Country/The Mayflower! I'll be visiting every establishment in Barry’s Bay this summer but yours.
8 years ago (17-05-2017)

Experienced absolutely terrible customer service with the owner John. He was late delivering a bouquet of flowers I ordered for a birthday... Delivered them the day after recipients birthday in the evening and they were dead. Recipient sent the flowers back immediately. He was rude in the phone to the recipient, hung up on her, and refused to give me a full refund. Said he would give me a PORTION back in a store credit note.
7 years ago (27-06-2017)

Representative for Campbell Monuments. Please make an appointment so we can show you some of our monuments or have something custom designed. Jerome
8 years ago (17-05-2017)

Website is very inviting. Great presentation.
9 years ago (22-12-2015)