Flight Centre

As a younger person, I had never used a travel agent before, and honestly, now I see why nobody my age ever bothers. For me, there was basically no value provided. My wife and I were extremely busy, but decided we wanted to do a last minute trip to Egypt or Morocco. I met with Micky and we settled on Morocco given time restraints, and she helped us book a G Adventures Trip which we did thoroughly enjoy. However, there are some issues and caveats that cause me to be quite dissatisfied with Flight Centre in general. We indicated that when going to Morocco, our top "must-do" was to go into the Sahara and stay in the Berber-style camps that are quite popular in for travelers there. She ensured us the trip we booked included this, but upon arrival, this was not the case. We were going into the desert, to then stay in a hotel. I was extraordinarily disappointed with this, and tried to reach out to Micky, who simply did not respond. Now our tour guide in Morocco did go out of his way to resolve this, and organized for us to break off from the main group to go do it, but to me that reflects more positively on G-Adventures then on anything Flight Centre provided. So while Flight Centre did provide the basics of booking flights and the tour, it was truly not worth it. Google Flights is intuitive for basically anyone, and G-Adventures is one of the most well known companies that provides guided tours in areas like where we went. To me, the point of a travel agent would be to take the research and planning out of the equation for busy people. Here though, we had the trip misrepresented to us, and then had no customer service when we had a pressing issue. In hindsight, it would have been worth the afternoon of work on a weekend to simply research and book it myself, and I would certainly never bother with a travel agent again, let alone this one. Nothing out of what I could have done myself was provided, and it caused more stress than it did simplicity which is what I would have expected.

2 thumbs up! I've been booking my trips with Mickey since 2017 and will recommend her services to anyone looking for a expert travel agent, she was a pleasure to work with. My wife and I went to Costa Rica and had to make an emergency change of flight and Mickey took care of it very quickly which took all the stress from us. I got her help with subsequent travel insurance claim that helped curb the emergency expenses. we are very grateful.

Hello.. 9 of us went to Bahia Principe Fantasia Resort in Punta Cana, Dominican. 3adults and 6 children.We all enjoyed the trip. I want to thank Sylvia at Flight Centre for all the help our bookings.. I would recommend this resort for families planning to travel with little kids/children etc. Very nice resort. If you want to try eating at different restaurants, please make reservations in advance. I mean by before leaving for vacation you can make reservation thru online.. Japanese restaurant we wanted to try was booked full for 5 days. Hotel buffet is still decent and excellent service .Staff's were very friendly. Just watch out for excursion trips, too expensive. Try and bargain to get good price.

I want to thank Ashley Maki from the flight centre she did an incredible job from beginning to end with getting my mom who is 84 years old here to Toronto.. it was really tough for me to actually explain to her what I needed in order to get her here .. Ashley stayed with me and walked me through it all..and got me all the things I needed in order for my mom to get here in Canada ..I can’t thank her enough for her professionalism and hard work… I hope the flight centre knows what a gem they have ..you need to keep these type of employees with you they are really an asset to your business …. Thanks Ashley Patience and kindness really does go along way especially now

Excellent experience at flight centre with Micky! Needed help with complicated trip and she made everything easy and provided her guidance and amazing tips for my destination. We also ended up booking travelers insurance at a better cost than expected. It was worth using an expert if traveling to new destinations especially during covid times since they addressed all my concerns. Will book again, thank you!!

Being punctual and respectful to customers is not this location attitude. People had me waiting for longtime I had to walk out

Gwen Copeland was so helpful! With COVID and everything I had so many questions She was patient and helped so much, my vacation at the Gran Muthu Rainbow in Cayo Guillermo Cuba was soooo wonderful, I never would have been able to find such a gem of a resort without her help, and she even got us a room with a gorgeous ocean view! Thanks so very much for making our vacation so special Gwen!

Amazing experience in Morocco!!!! Thanx to Jeffrey Peqeneza for navigating us through the melee of fresh post Covid travel. I literally had no worries...al I had to do was ENJOY! CHEERS! Melody.