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Fitness Depot

  1. Richmond
  2. Richmond Sporting Goods

Reviews, get directions and information for Fitness Depot

"Fitness Depot is committed to doing everything possible to provide its customers with superior services and products that meet their needs and provide lasting value. Our number one priority is to exceed our customer’s expectations. To achieve this goal we pay careful attention to each element of the customer experience by:Providing merchandise of superior quality and value.Staffing our stores with friendly, motivated, energetic and trained sales associates.Maintaining clean and neat merchandise presentation.Fulfilling commitments made to customers or employees on a timely basis.Staying flexible to meet the changing needs of our customers."
Address: 12120 Bridgeport Rd , Richmond V6V 1J3, BC, CA
Phone: (604) 249-0020
State: BC
City: Richmond
Zip Code: V6V 1J3


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Reviews
Drove 40 minutes to pickup some rubber hex dumbbells. I had called already beforehand to ensure that they had the 75s and 80s in stock. They said they did so I made the trip. I got there and they only had one single 75 pound dumbbell. Then they said that they could have the 75s brought over in 15 minutes and so I waited in the store for 15 minutes. 15 minute later the kid comes to me and says that they can't get them over today and it'll have to be 3-4 days until they can get them in the store. They wasted my time. I'll probably still buy from them in the future because they have the best prices in town but you get what you pay for I guess in terms of service.
I had a great experience buying some dumbbells from this Fitness Depot. The staff was friendly, they knew the products well and they were helpful bringing the weights to the loading bay so I could load my car easily. Prices were also excellent. I'll be back to buy more equipment in the future.
Thank you, Eddie was wonderful. No hassle, excellent deals for Black Friday and great customer service. We got everything we wanted and a bit more. The young guy who was helping load up customers, very pleasant and helpful.
My go to place for cheap fitness equipment. The quality is mediocre but for things like dumbbells, kettlebells and weight plates it is good for the price.
Fitness Depot is an amazing store. I was helped by the employee Miller, he is so helpful and kind and created an amazing environment with no judgement as I was not sure what I needed to buy for workout equipment, he helped me though it all!
Stupid return policy, final sale on literally everything I was told. Never shopping there again. First the guy asks me if I'm returning everything as if assessing which response to give, then he comes back from talking with his boss with a flippant response: "we clearly have signs saying final sale"... lol should have said that to start with
Couldn't ask for better customer service from a retailer. Decided to price out and build a home gym for my garage and was steered in the right direction every step of the way by the manager of commercial and retail sales, Rob. He had great insight on what was worth purchasing, ideal equipment combos and even helped load dumbells into my vehicle! Will definitely be using these guys again for any other gym related purchases in the future!
Ordered almost $1000 of equipment for Friday pickup. The order wasn’t picked when I arrived. I’ll still come back but customer satisfaction is of utmost importance.
Their products are very low quality. I'd definitely recommend Fitness Town over this place. The rubber they use is recycled rubber not virgin rubber or urethane so it gives off a very unpleasant rubber smell that will not go away no matter how much you clean or air them out. The metal inserts on their Olympic plates are not consistent in design or manufacture and some have sharp edges to them not completely filed down. Due to the poor quality products they will not stand behind them in anyway, having a no return, no refund, no store credit policy.
They rarely have something in stock what you find on their website. The only one person who was actually knowledgeable and helpful quit months ago. When i called them and asked for him the guy who picked up the phone was very arrogant and literally started to interrogate me that "when did you talked to him last time ?" and he ignored my inquiry until I answered his question first. Also the quality of some of their products is so low that it is already dangerous. They know it but they don't care. The last item I bought is a pair of olympic dumbbell handles failed during performing pullovers. The welding broke and the weight fell on my head. I wrote a review on their website with one star what they deleted instantly. That is how they dealt with the issue. Fitness Depot a greedy, ignorant company who knowingly put their customers in danger for profit.
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