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FirstOntario Credit Union

  1. Welland
  2. Welland Finance

Reviews, get directions and information for FirstOntario Credit Union

FirstOntario Credit Union

About

Banking with FirstOntario Credit Union is easy and convenient. Visit one of our 32 branches or enjoy 24/7 banking online or through our mobile app.

Story

FirstOntario has been serving Members in the Golden Horseshoe, Niagara Region and Southwestern regions of Ontario since 1939. FirstOntario is the province’s second-largest credit union with more than 118,000 Members and $5 billion in assets under management. Everyone is welcome to be part of FirstOntario for financial services including daily banking, mortgages, lines of credit, loans and investments. FirstOntario profits are invested into the communities we serve through support for entrepreneurs, competitive rates and charitable pursuits including our award winning student nutrition program. Learn more about us today at www.FirstOntario.com and connect with us on Twitter and Facebook.

Address: 840 Niagara St, Welland, ON L3C 1M3, Canada
Phone: (800) 616-8878
moc.oiratnotsrif@tcatnoc
State: Ontario
County: Niagara Regional Municipality
City: Welland
Zip Code: L3C 1M3


Opening Hours

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:30 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews
Where do I start when it comes to the problems at the Wellend branch. It took 4 months, yes that’s right 4 months to set up a second mortgage after my application was past around the office and forgotten about and passed to 3 separate employees only to start the proses all over again each time... Records of last meeting? No, they couldn’t find them. Had to do all the leg work for them getting paperwork for them each time. Can’t banks talk to each other? We set up a credit card with them and gave them $2500 as security on the limit only to be called one week before Christmas that Firstontario is no longer working with the CC company and was going to be closing the account on Dec 31 and would need to reapply again in 2018. Credit score alert! After not getting anything in the mail saying it was closed and calls to the branch only got me a voice mail saying the last person I dealt with is on vacation. Now today March 6th 2018 found out I missed a payment on a credit card that was closed at the end of December 2017 and my credit score dropped by 50 points!!!! How long is that going to take to come back up because of there incompetents! Terrible people to be tied to!
7 years ago (06-03-2018)
Amazing cashiers all super helpful and kind especially Ben and Stephanie. Kevin is completely useless, never could've imagined someone making more errors than him, it is quite astounding he still has a job
7 years ago (13-02-2018)
Always get great service. Everyone in the branch knows who I am. Gives the personal touch
7 years ago (07-02-2018)
Service at the welland branch, nice and pleasant go out of their way to help. I have never had such bad service from the mail reminders and or letters deeming missed payment or extra charges ever. You call the 1800 number they leave and very poor customer service. The payments that have been discussed to be caught up on within a week previously not resolved or communicated between previous phone call or branch visit! Makes for a very stressfull service and time. Maybe if you offer friendly reminders or missed payments and such through email everyone will be on the same page at the same time! Ashley w Dalton. After a number of calls and a couple of visits, we have been offered a grace month, which is a relief. Still recommend email paperless reminders.
7 years ago (04-12-2017)
Great member services
7 years ago (01-12-2017)
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