First Act Bakery

UPDATE: I am changing my rating from 1 to 4 stars. After completely giving up any hope that BJ's was going to take steps to rectify the grill mishap, Bill and the team went above and beyond, and actually drove to another location, bought the grill, and sold it to me at the original sale price. While the initial issue was somewhat mishandled, their dedication to making things right was as unexpected as it was greatly appreciated. I highly recommend BJ's, and any establishment that goes above and beyond for the sake of their customers.

I don't like BJ's, my husband got us the membership primarily because of how much gas he fills for his business. Every now and then he'll go in to shop, but I always remind him that the quality of things at BJ's is typically terrible and returns are difficult. He convinced me a few weeks ago of buying two leather recliners that he liked, I hesitated but said okay. He brought them home and they were both damaged. I called the store the next morning, less than 24 hours after and spoke to a Michelle who said I should call back the next day to speak to Michael. I spoke to Michael the next day Friday morning and he said he would call me back before the end of the day Saturday. Fast forward to a week later, I called again to talk to Michael since I never heard back and ended up speaking to an assistant manager who said Michael will call me back tomorrow when he is in. It has been 10 days since then, and still heard nothing. I will no longer follow up, and have to live with my mistake of wasting money there. Shame on us for buying furniture from BJ's, we knew better all along but made a mistake. If you want decent customer service and are looking for quality products, whether it's food or furniture, go ANYWHERE else. The torrington BJ's seems exceptionally terrible, when I originally thought that the Southington BJ's was bad...

This is the e-mail I sent to BJ's corporate and never received a response back: "Ever since the start of BJ's digital coupons, I've consistently had issues. In almost every purchase, at least one digital coupon has not come off, resulting in a trip to customer service. This is a waste of time for the customer and BJ's staff. What usually happens during this is I'll either be asked to “prove” that a digital coupon exists by presenting it on my smartphone or the staff will proceed to go page by page through the catalog of coupons. Asking the customer to prove that the coupon exists is not their job. This results in a line of customers due to the time it takes to figure out if a refund is warranted usually $1 to several dollars. My suggestion would be to do what Costco does and get rid of paper and digital coupon clipping. If BJ’s is truly a membership-based discount store, then customers shouldn’t have to “clip” coupons. The discount should automatically apply. It’s just become easier to shop elsewhere to get a better experience. Finally, I’ve been a customer of the Torrington, CT BJ’s for over 20 years and we still do not have rotisserie chickens like the Waterbury, CT location or the Costco in Waterbury." In summary, this BJ's used to be better, but due to the constant changing of staff, limited item variety, digital coupon issues, and poor customer service, I would suggest to just shop at all the other stores that are available to many of us today.

Very slow employee in front customer service desk . If u want to return something it will take at least 20 to half an hour . Bjs need to hire some young , energetics dudes who can move faster .

I purchased an umbrella here for the yard. It was missing the solar panel for the solar lights. I called them. They told me to come in and get one. I am very happy. The product was an extremely good price! It was half the price of the same product at Home Depot! I like BJ's!!

Its a great store with all the home living things Food, electronics, books, etc.. Though you do need a mebership, its well worth it if you like shopping! 10/10!

Bravo Bravo. Awesome Job To Three Ladies In The Bakery Dept. in Torrington,Ct. Special Thank You to Suzie Whom Always Does a Very Special Job with Decorating Every Cake That I order from Birthdays to My Daughters Baby Shower. Very Detailed and Always Beautifully Decorated! Suzie, Michelle and Stefanie are very sweet and helpful with all my orders and always asking if they can help me with finding something or whenever I need help or suggestions with orders for a Special Occasion A Big Shout Out to All 3 Ladies! Will definitely be back!!

Have lived behind BJ's for over 20 yrs. We have not slept in over 20 yrs due to light & noise pollution. Our windows rattle from the rigs running, you can read a book at midnight in our backyard. Oh & the jarring sound of the receiving door SLAMMING open at 2am & then SLAMMING shut, first time that happened? Truly thought someone broke into our house. When we bought our home, BJ's was not here, sadly they began torturing us 1 month later when they moved in. I attended every town meeting, I have contacted BJ's a number of times over the yrs....they no longer return my calls. If anyone from BJ's reads this, I am begging you. Please turn the lights away from our home & install stockade fence & dense shrubbery/hedges... it's what BJ's promised at the town meeting. UPDATE: Did I think BJ's would step up & install fencing/hedging for a sound barrier or turn their lights away? No, nor did I think they'd RETALIATE, but they have. The noise is louder & more frequent. It is 9:01pm, I am laying in bed, listening to the slamming of loading dock door/ trailer unloading The noise was loud before, now it's just obnoxious. Perhaps the b in Bj's stands for bully. 2nd UPDATE BJ's bullying never ceases to amuse....are ya ready?! BJ's had a Porta potty delivered to our house. Never complain about BJ's unless of course you want to spend 20 + yrs being bullied/harassed by BJ's....you'd think they'd be bored with us, but no. Work order clearly states Porta Potty is for BJ's with our home address. There was no mistake made, this was intentional. Can't wait to see what they do next People asked for proof....here it is. I wonder what Bj's next move will be, no worries I'll keep you posted

This is the smallest Bjs location I have ever been in. Still they had everything I needed, I guess all the other locations have the extra nonessential stuff. The staff was nice and the lines were short and quick.

Good club and great prices and selection. Nice people.