Reviews, get directions and information for Firefly Credit Union - Chanhassen
"TruStone Financial is a credit union driven to create exceptional financial experiences. We engage, educate and inspire our members to achieve lifelong financial well-being.It all began with a few teachers and a dream. Back in 1939, eight Minneapolis teachers decided to take control of their own financial security. They formed the Minneapolis Federation of Teachers Credit Union. Over the years the credit union has endured name changes, added field of memberships and expanded across the Midwest. In 2020 a merger with Firefly Credit Union – Minnesota’s first financial cooperative – made us the second-largest credit union in the state. But your goals have always been our priority, and we exist to help you reach them."
Address: 7905 Great Plains Blvd, Chanhassen, MN 55317, USA
Phone: (952) 736-5000
State: Minnesota
County: Carver County
Zip Code: 55317
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Reviews
My daughter got a car loan through here. They are con artists. She had full coverage insurance when she bought the car. The insurance was accepted and hasn't changed at all from the beginning. At some point they tried applying a CPI fee of over $1,000. No notice, no nothing. She called, got it removed, but they still charged her for a late fee for not covering the fee they made up. This company is shady and make up fees and basically rob you. We will be taking further action against them and the dealership that recommended them.
I have been banking at Truestone For so long now they have a banker there by the name of Joshua Perez he has helped me out with buying my first home and when I got into a crash And totaled out my car he helped me with getting a car loan to get me a new car he the best! All of the employees are great but I work with him the most out of all the people that work at the bank. but they are the most friendliest people I have met as far as banking experiences you get is like no other. This is what you call a home town bank!
I love it here. Everyone that has assisted me has been very nice and knowledgeable. A few days ago there was a hold on my deposit, the assistance branch manager and their processing department worked efficiently to release my funds. I recommend it here!
Branch Manager Josh Perez is incredibly unprofessional and makes extremely rude comments about customers while they are in earshot of him. I am absolutely disgusted by this behavior. Someone of this nature shouldn’t be employed by a company that deals in people’s finances, let alone be branch manager. Josh, you should be ashamed of yourself.
Talk about a joke of an establishment. What’s even worse is the branch manager who decided to poke his nose into a customers business and make rude remarks about “mommy and daddy pay for everything.” Josh Perez you are a TERRIBLE manager and lack the basics of human compassion and respect. Disrespectfully give that slack jaw a rest. I’ll be calling corporate to complain in the morning. Not only that but not one but two employees felt the need to give their establishment a “five star review” after the incident. Disgusting behaviour.
Some of the employees here are highly disrespectful and have no compassion for the clients of this union. I would recommend taking your finances elsewhere. There are plenty of credit unions who offer respect to others no matter what situation you may be in.
Love banking with TruStone! I have been with them for 5+ years. Always have such friend workers. Couldn’t imagine banking anywhere else!!
DO NOT BANK HERE! THEY WILL ROB YOU AND TREAT YOU WITH NOTHING BUT DISRESPECT! Incredibly rude - no decent customer service. Closed my account 3 months ago and they are still trying to collect fees even tho I am no longer a member! AVOID AT ALL COST
Josh Perez needs to go. Making fun of his costumers in front of them is NOT ok. Never go here better off with anywhere but here.
Extremely friendly and knowledgeable service every single visit. Best loan rates, and the most professional staff. The manager Alex is always on top of ensuring the branch runs smoothly. Highly recommend Firefly Cu specifically the Chanhassen location to all my friends and family. Thanks for the excellent service.
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