FedEx Ship Centre

What an amazing experience today.nI was fortunate to meet an amazing woman today at the FedEx depot on Eastchester today. I was in at about 4:30 pm and received the most fabulous customer service.nPleasant, friendly, and very helpful. I'm sorry I didn't get your name but I want to thank you.

I have been waiting for an important parcel from three days but the driver did not attempt a stop at the door. I reported it to the FedEx customer service but no one was able to help. All they say is they could not contact the driver because the drivers do not have company phone. It is highly disappointing for a company like FedEx. The drivers in this area of Thorold. L2V 0L9 do it for purpose to finish their day soon and return back to station without attempting all the deliveries.

I am writing to express my experience with my dissatisfaction with the level of service I have received from FedEx in this jurisdiction. Having recently relocated to the area, I have encountered a series of troubling issues with both the delivery process and customer support.nnFirstly, there have been multiple instances where tracking information has not been updated or has been inaccurate. On one occasion, my package appeared to have disappeared after it reached Thorold, with no further updates on the tracking system. Despite my efforts to follow up, I have not received any response to my inquiries.nnI also opened an investigation into the missing package, only to be told that it had been delivered to my address. However, there was no indication or confirmation of such a delivery, and no package was found at my residence. It is extremely concerning that this level of misinformation is being communicated, and I am left questioning the reliability and professionalism of the FedEx service in this area.nnFurthermore, I had an unsatisfactory experience when speaking with a representative at the local center, reachable at +1 905 354-9843. The individual was unprofessional, rude, and disrespectful, which only compounded my frustration.nnThis situation has been deeply disappointing, especially considering the significant amount of money I spent on my orders. Given the lack of proper service, follow-up, and accountability, I am left with little confidence in FedEx’s ability to protect its customers or deliver as promised.nnAs a result of this experience, I will no longer be using FedEx for any future shipments. I will be turning to other couriers such as DHL or UPS for my shipping needs.

I was taking a return to FedEx. I had made an error with the shipping label. The employee, Mui, went out of her way to help me with the correction. The service she gave me was excellent! 10+++. Thank you.

Terrible customer service, they never deliver my package it’s been 2 months they with hold the package and bullying me to pay them to whether give me my package or send it back. When they asked me how much my package was cost then they emailed me saying they disposed the package, that me think they stole over $400 .If I know the company I shopped from they use FedEx I would never ever put myself in this situation.

Directions to FedEx Ship Centre with public transportation

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