Federal Savings Bank

I would give this bank no stars if it was possible. I am currently 7.5 months pregnant and forgot to take my non Federal Savings bank card out of their atm which I paid 3.00 to use out of convenience at the Rochester Branch. I was told when I called to inform them that my card had been left in their machine, that I would have opportunity to verify the card belonged to me. I would have to wait until the ATM was serviced for them to retrieve the card and I would be contacted when that happened. When I was contacted by assistant manager "K" (the same woman I spoke to in the morning) she informed me that the card was cut up and could not be returned, without giving me opportunity to even prove the card belonged to me (even though I was told if I could prove it was mine it would be returned). She could show me nothing that stated they had the right to destroy it. This isn't my biggest issue. I am clearly upset because this is how I have access to my money and the assist manager treated me like complete garbage. She laughed at my misfortune with her co workers right in front of me and another bank employee mocked me for the custom photo I had on my card (which is versions of my face painted for Halloween, like my google account photo , which also proves the card belongs to me). Upon somewhat resolving the issue and having my bank card returned in a million pieces at the request of the Branch manager. When the assist manager got on the phone with the branch manager they continued to laugh at my misfortune and the fact that I was clearly upset. They had returned the card and I walked out of the Rochester branch hearing nothing but laughter. I am not a member at Federal Savings Bank and after today's experience I will never be. As a customer service rep myself, I believe the Management should provide a standard that can be used as an example on how all customers should be treated. Being laughed at during my experience and also as I was leaving is a disgusting way to treat a customer, which I became when I agreed to their fee's.
9 years ago (15-04-2016)