FCA Floor Covering Associates of Kankakee

In rebuilding and upgrading our home following a minor house fire, we sought to replace damaged carpet and tile with carpet and tile that was most fit our needs. We searched the Internet and then went out to a variety of stores to see the products. None of the others had what was finally shown to us at FCA of Bradley, IL, 100% SmartStrand carpet by Karastan as well as Paramount's Central Park tile. Our salesman, Kyle Soucie, listened to what we said wanted and needed in a carpet and then showed us the carpets of a variety of manufacturers and explained how each would meet our needs (Kyle, owner of a large and powerful dog himself, gladly met our high drive dog, RRJ, to get a better idea of the specific challenge our carpet would face). In addition, Kyle showed us the choices of padding and explained their strengths and weaknesses. Finally, before placing our order, Kyle measured the stairs where our new carpet would go. At another visit to FCA, Kyle showed us a selection of tile appropriate for our home and had us take samples home to see what tiles we would like best to replace those which had been damaged. In addition, Kyle was very helpful in amending our orders as necessary. Both the carpet and tile have been installed, and visitors have been very positive about them. Besides helping us find our carpet and tile, Kyle also worked closely with us to make sure both arrived on time for the rebuild. Furthermore, Kyle went beyond helping us with the products we bought directly from FCA by ordering stair nose necessary for wood flooring that was also being replaced but flooring that we had bought from an FCA affiliate and not FCA and Kyle directly. Without hesitation I say that you''ll find Kyle to be friendly, intelligent, informative, helpful, and a true professional. P.S. Just before we signed to buy the carpet, FCA ran a coupon on its home website, and Kyle applied this coupon to make the sale price even lower.
8 years ago (13-10-2017)

Great place
11 years ago (16-07-2014)