Family Dental Center

I wish I could give a 0 star review but 1 is the lowest I could go. This place is a complete scam! Every time I go in for an appointment there’s no one there and now I know why. Normally a doctors office would call patients in advance to remind them of upcoming appointments to give them time to cancel if something important happened. I had an appointment on Wednesday and the place didn’t call until Monday at almost 12 o clock (my appointment time was 9 a.m.). Yes I understand patients should be responsible for their appointments but this appointment I made was an entire month ago and things obviously happen within a month. When I called to cancel the woman had the nerve to say “ we sometimes don’t have time to call patients but when we do, we call when we have time” WHAT OFFICE DOESNT HAVE TIME TO CALL THEIR PATIENTS regarding appointments??!! Every single doctors office I been to have called before a deadline to remind of appointments to give their members time to accept or cancel an appointment. So now I have to pay a cancellation fee of $40 because they called after the deadline. Not to mention their hours are ridiculous (8-5 during regular work hours with no flexibility and 8-1 on some days). Good luck trying to call them too. I left two messages and did not get any type of call back. I had to call them back and when I did I was placed on hold for about 20 minutes. DO NOT GO HERE!!! I am taking my business elsewhere.
7 years ago (12-12-2017)