Erie Community Credit Union

Only getting 1 star because I can't give anything lower than that. The only thing they can get right is my phone number. I have had an auto loan here since June 2015. They never sent any payment books/stubs. They can't manage automatic withdrawals for my loan payments either. I shouldn't have to sign up every other month...defeats the purpose of convenience, so I make payments in person. On AT LEAST 5 different occasions (all different employees) I was given INCORRECT account number. They couldn't get on the same page if loan account ends with -00 or -01 or -1. Because of incorrect account number, my loan payments sat in a savings account (that they created when loan began) while I was getting delinquent notices and phone calls. (In 2015 or 2016?) Today I took a $331.00 check to deposit in LOAN account. The teller informs me that she must deposit the check into my savings account & my savings account has a NEGATIVE balance. I have never used this savings account EXCEPT when they screwed up the account numbers, so technically THEY used the savings account. They couldn't answer me why (or when) the account had a negative balance either. She then tells me that negative balance is $4.86 and that she can only apply $226.00 to my loan. I tell her that's bad math and she says "$226 plus $5 equals $331. No, it doesn't. So she then says she'll be right back. I'm guessing everyone had a get together to determine that $226 plus $5 does NOT equal $331. She sends the receipts out...UGH!!! She applied $226 to my loan payment and deposits $105 in the savings account THAT I DON'T USE. I press the call button and I must have interrupted some inner drive thru business because I was made to feel like "oh, what does she want now?" Needless to say, I had to question why only $226 was applied to my loan when it should have been $326 (having a $331 check to deposit and being that supposedly my savings account was overdrawn $4.86). I guess it's straightened out now. I'm honestly not even sure if it is or not. I'd post pictures of all the transaction receipts I left with today but there's too much information on them. Now I wonder how many times they've "lost" my money to another or someone else's account. I can't wait until this loan is paid off...the loan will most likely last longer than the vehicle will. In almost 3 years, it's obvious I've hardly made a dent in the loan...and when I got the loan, I had another vehicle loan through Erie Federal Credit Union & at the time my credit score was above 700. My advise...STAY FAR FAR AWAY FROM ERIE COMMUNITY CREDIT UNION/TENDTO or whatever they're calling themselves these days. Go to Erie Federal Credit Union...been with them for over 5 years & NO complaints.
7 years ago (12-03-2018)

Fast.Friendly Service
7 years ago (01-04-2018)

I've called so many times and no one answers worst service ever!!
8 years ago (20-06-2017)

ECC holds our auto loan. They have been completely impossible to work with in the simple task of setting up an auto-payment. They never answer their phones, refuse to communicate with eachother on what the caller's issue might be, constantly are putting customers on hold or hanging up on them, and refusing to listen to the caller. I have been trying to set up an auto payment for 2 months now. Good luck trying to work with them if you are out of town- they only operate by snail mail and phone calls, which they never return. I deeply wish we had gone elsewhere.
10 years ago (06-10-2015)

You have lost a customer of almost 30 years with your manager's I don't care attitude. Very sad.
9 years ago (05-12-2016)