Enterprise Rent-A-Car

Received an initial call the day before and I indicated that I would arrive earlier than 12 on a Saturday. I show up a little under 2 hours early and was asked to wait for another hour when no one was there. Would've appreciated enterprise to be more specific the day before. Terrible customer service.
8 years ago (18-11-2017)

Rented a car 2 weeks ago, was over-charged and payment put through on the wrong card. I've called 3 times to talk to someone, gone in to the location 2 times, and it still isn't sorted out! It's like the staff are playing a deliberate game of hot potato with me. I rented with them previously and had a poor experience (car pick-up process took almost an hour!!!) but decided to try them again... I rent cars frequently, and will NOT be coming back. Edit: 7/31/2017 Appreciate the owner reaching out, but I gave them 5 chances, all on my own time, to fix the problem and they ignored me completely each time. I have rented with Hertz twice since this incident and had flawless experiences with outstanding service.
8 years ago (31-07-2017)

Staff is always super friendly and the location is very convenient if you're in the neighborhood. The fleet is in good to excellent condition and there's none of the sleazy, fine print shenanigans that you sometimes get with discount outfits. I rent here frequently and have not had a single bad experience. The one drawback to this location is that it's hours are more limited than the larger bureaus but it's a terrific asset for the neighborhood.
8 years ago (16-05-2017)

These people are human beings. They may be caught in a bureaucratic nightmare, but their humanity shines through.
8 years ago (30-12-2017)

I have been renting cars for work and they are very accommodating with day before requests. The cars are always nice. The only issue I have is that they only use swipe credit card for payment.
8 years ago (25-06-2017)