Enterprise Rent-A-Car

This location should be closed down. Complete garbage.nStaff is not knowledgeable. On hold for 30min plus. They said they had a pick-up truck but couldn't even tell me what model it was. Close this place down worst service I have every seen with any company. Save everyone the frustration...!!!

Hello everyone. I booked a vehicle, then went to the location 20 minutes early. There was no one inside and a sign that someone is going to be back in 30 minutes. It was 2 degrees outside with light snow and I walked there. My appointment was for 5 pm. I called the number provided at 5.05 and it went straight to voice mail. Then at 5.11 two persons showed up and one explained that he called me on my primary number and left a message, that there are no vehicles available. The voice mail on my cell is deactivated. Plus, you make the reservation with your email, not your number. They could have sent an email, not to mention that they had my cell number as well. So, I left close family hanging and waiting for me to go see them, after they made preparations for two days. I booked at 12.30. If I knew they can not accommodate, I could have picked other options. At 5.30 in the evening it was too late. Thank you Enterprise, for honouring me as a nice customer with you for 17 years. You are the best!

Bilingual. Very polite. Very very patient. Will definitely rent from them again.

Vehicle was dirty inside and out even had construction tools left in it, wood chips, splinters, paint chips, gypsum pieces, was not disinfected as advertised not sure if it’s the cause but i got gastrointestinal problems horribly sick for two days after.nNever received an invoice or confirmation of reception at the arrival site dropoff. Got billed 200$ more than quoted and no answer when i call i get put on hold and hang up after 20-30 minutes of listening to a recording on how cleanliness is their utmost priority i don’t have time for this bull. Would have given 0 stars if i could have.

I made a reservation online to be picked up at 9:15 saturday morning. After waiting 30 minutes outside in the cold, I phoned the branch to see when someone would be arriving. The employee was extremely rude, arrogant and condescending, and said that obviously no one would be coming since its saturday as if somehow i was supposed to know the company procedures by heart and that i must have made a mistake when booking online. No empathy, no regard for the confirmation email i have. Just arrogance. I wish i could give zero stars. I have rented at other enterprise locations in the past and service was alot better. This particular employee completely ruined the image i had of the business. Terrible