Empire Collision - Waterloo

I was directed here from my insurance company to get my car repaired after a hit and run. I am SOOO grateful for their compassion and helping me through the whole process. Everyone who works here is just so lovely and they actually care. I couldn't have asked for a better experience after such a stressful time. Thank you so much again Simplicity Car Care, you are amazing, wonderful people.

Brought in my car to this location to get my car fixed after an accident and the staff members here were amazing! It was clear that it was my first accident and I had no idea what was going on but Patty and Mark were patient, reassuring, and answered all my questions. Definitely would pick this location for any repairs in the future but let's hope I won't need any! Thank you!

Walking into Simplicity was like walking into close family and friends. I was so comfortable with every step we had to take with fixing my car after a collision. Once my car was fixed and I got it back someone scraped down my brand new doors, when I phone simplicity, they were as upset for me as I was, they then proceeded to buff out the new damage. Couldn't believe when it came out and the new scratch was gone! They explained everything in detail to me and fixed it in a timely measure. I would defiantly recommend them to anyone I know or even don't know. Amazing people, don't think twice about using there services! Thanks Simplicity for your great service. StacyService: Body & Trim

I recently had my car fixed here and they damaged my vehicle twice!...they repaired the damage from rear ending it but denied responsibility for the damage behind the front bumper AND the insurance did not accept their responsibility for the damage, so I had to pay. It was impossible for me to have caused the damage as there was no exterior damage done to cause the interior cracks on the vehicle. I also saved the insurance company $3000+ by not taking a rental during the 11 week! repair...I do not recommend this place at all! I had my other car fixed rear ended at Canwest collision and they did an exceptional job! I would've taken it there but with the damage done on this car I couldn't drive it faster than 30 km/hr and this body shop was closer. I will always have bad things to say about this shop whenever I discuss car repair/insurance with my friends and clients.I dealt with the manager, Mark Durrant. Also when I called to pick up my car as he was 95% sure it would be done yesterday, he didnt answer. I blocked my number and called 2 seconds later and he answered on the first ring. Very unprofessional and shows a facade of being honest.

I would rate 10 stars if I could! Dale, Donna, Mark, and the team at ECD are nothing short of fantastic. They were upfront and transparent throughout the whole process. My 1 year old civic had a dented front fender and Mark explained everything that they were going to do to fix it along with a complete cost and time breakdown. Dale is EXTREMELY particular and went ABOVE AND BEYOND to ensure that my car was returned to me in perfect condition. The interior and exterior were also detailed and looked as though I bought it new that day! They handled everything beautifully. The whole process was an absolute dream. Customer service and quality of work are top shelf! I wouldn't dream of going anywhere else for auto body repairs. I recommend them to everyone!

I was lucky enough to get my car fixed at this collision centre after my accident. The customer service from start to finish is incredible. Dealing with car repairs after a collisions can be very stressful but they put my mind at ease the whole time with constant email updates and phone calls to keep me in the loop. I had the pleasure to be served by Mark and Patty. I would definitely recommend this location.Service: General repairs & maintenance

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