Eco-Clean Snohomish

This review isn't for the cleaning services - as I received none. I was too appalled by their customer service representative to do business with this company. When I (finally) received a call-back, I explained that I was not in a situation where all of my information was available, but that I did have some questions that she could, hopefully, answer. While asking questions, the service representative continually sighed, scoffed, and clearly presented an annoyed tone/attitude. I reluctantly made an appointment, but after some consideration, called back and canceled. When asked why, I shared that I found her to be rude, impatient, and unprofessional, to which she replied, 'Oh my word, I'm sorry YOU feel that way. I was MORE than patient, kind, and professional with you.'... This is NOT how you apologize to a potential customer. 1.) Take responsibility for the fact that YOU made someone feel that way, not that THEY interpreted your actions that way. 2.) Don't claim to have been the exact opposite of what a customer just described you as - clearly the customer doesn't feel that way. 3.) I would have considered continuing business with you, and counted it as a misunderstanding, if you would have simply said, "I'm so sorry if I came across in such a manner, that was not my intention." Everyone handles things differently, but when you answer the phone, you represent a company as a whole, and while others might not mind being treated condescendingly, I will not stand for it - and I certainly won't pay for it. I hope that this review helps them with how they present themselves to their customers, and I wish them the best.
10 years ago (03-07-2015)