Dunkin'

Today I tried a sourdough sandwich with eggs,bacon w/white cheddar cheese was very delicious. 5 star the munchkins was ok kinda dry wouldn’t try them again, the French cruller doughnut was delicious, my drink iced Macchiato was ver bitter I had to go to Starbucks to get the bitter taste out of my mouth.. service was fast and friendly. I gave this location a 2 star due to being over charged by $1.42 see receipt posted not sure if that’s a Roseville thing or what just thought it was ridiculous that they don’t let u know

Ordered through the mobile app, arrived about 7 minutes after we ordered and walked inside. There was one door dasher waiting for her order and then me. The drive thru had about 5 people in it. The staff was super unorganized and said they didn’t have my order but once I showed my order on my phone they found it. So they started working on it, the door dasher said she had been waiting 20 mins for her order but we didn’t order much so I was hoping my experience would be better. We got our 3 drinks fairly quick but they were out of whip cream which is weird but okay. We were waiting for hash browns, a donut, and a chicken bacon croissant. After 10 mins we got our hash browns and donut, then they told me they don’t have the croissant and so as I was going to pick out something else another worker said they have them in the back. The original worker asked if I wanted him to go in the back and get it and i said ummm yes since I ordered it that would be great. So it took another 7 mins for him to get it and make it. We spent almost 30 mins inside after ordering 7 mins before we arrived. This place is a joke. As they were filling other orders they were saying oh well just throw that in there, they’ll eat it, so giving people wrong orders on purpose?? It’s such a disappointment as this is the only location in Roseville.

Worst customer service ever, 30 minutes late for a dozen donuts ordered via the app the day prior and pickup for an hour and half after the store open. On top of that I didn’t even get half the donuts I ordered they just substituted without telling me or at least asking what I would want since I was standing there waiting for an extra 30 minutes until they got my order ready. I even filled out the survey how was your experience and the customer service team that contacts you is lousy, they don’t even respond to emails, the local store called me and I was in a meeting and stepped out and asked if they would call me back in 20 minutes to where the gentleman on the other line said he would, well it’s been 3 weeks and I’m still waiting for their call back, I have even emailed back the customer service email with my case and no response. Taking my business elsewhere.

Dunkin’ Donuts is usually good but this location is not it last few times. Looks like employees just don’t care about the work itself. Other recent reviews are accurate. Came a bit later around 6 pm once and though online said it was open, everything was stacked up put away and closed. Went to grab a few Saturday morning donuts and instead of informing me that they were out of some donuts, they, what looked like, literally threw in a few random ones in a bag instead of the said ordered one. A simple “we’re out” would’ve been nice, before the confrontation.

Overall they are okay, although the past 3 times I've gone they haven't had the syrups to make my iced coffee vanilla and carmel. They also ran out of the maple donuts. So I don't know what is going on with this location. Also depending on the employee the iced coffees can taste good or bitter. Donuts are delicious for the most part, sometimes they can be a bit dry. Also there hours say they close at 8pm, however if you go per say at 7:15 they won't answer the drive thru and hide. So that's annoying

Donuts are good, but the lobby is not open at the Roseville location and it took 30 minutes to get through the drive through with only 5 people in front of me. That’s a little crazy to me. They did not have any jelly donuts which seems weird to me, but ok. They did not know what I ordered and I watched the young lady put the donut wholes in a to-go bag with her hands no gloves. I guess I won’t go back to that location.

The last few times I have come by, it has taken around 20 minutes to get through the drive-thru, the last time I was there I just left, no order placed. Why don't I go in, you might ask? Well, their lobby is closed to the public. All in all, service sucks, foods decent but not worth it.

Drive-thru comes before ordering inside customers. Waited so long to order and then even longer for our order. Once you are in line to wait for your order they are calling out orders, DD people are waiting which they ignore my order was half given to me because the drive-thru was getting priority and then the one person doing inside orders realized the other half of my order was just sitting there. I wasn't the only person who thought this was so unacceptable. This Dunkin Donuts needs a much better system in place to help inside customers.

Very clean and hospitable environment. The staff are friendly and efficient. The plain glazed donuts are the best! Coffee is not bad either although I recommend an extra shot of expresso.

I'm a fan on dunkin in general. This is the only one in Roseville and it is horrible. 3 out of 5 times they get your order wrong and the time to get through the drive thru is ridiculous. On top of that today they said they have no food. Just overFood: 4/5