DQ Grill & Chill Restaurant

Poor service. They make ice cream orders when there is a line of cars in front of you and give it to you half melted. Employees need to be better trained and managed. Ended up throwing away my peanut buster parfait with out getting a bite because it was so messy when given to me it made a mess all over my hands clothes and car with just a short drive home

Ordered pick up through mobile app. Passed and no cars or any sign of people being in there . I went 1hour before they claimed they closed and again no sign of people and absolutely no cars outside so I called the next day to get my refund . Owner said I couldn’t get my money back , she didn’t even offer to atleast give me the food since I didn’t pick it up . Owner didn’t care at all!!!! I did call the main office said they would forward it but the owner from this establishment refuses to still refund me ! They need to fix their mobile app ordering system for it not to charge until you actually pick up because the owner refuses to give money back when no order was picked up due to them being closed .

There was a pungent smell upon entering the building and approaching the front counter. The employees didn’t have a clue what I was talking about when I mentioned the smell to them. Bathrooms were smelly and in need of an update. Obviously the primary reason I went to DQ was for ice cream; and it actually turned out to be a very tasty blizzard I received! Chocolate chip cookie dough is always my favorite!

We enjoyed our Hot Fudge Sundae and Banana Split. Service was adequate and quick.

My Royal New York Cheesecake blizzard favorite ice cream