DQ Grill & Chill Restaurant

We went to this Dairy Queen around 10:30 (opening time) today and tried to go to the lobby. The doors were locked, and a lady could be seen inside cleaning. She looked at us and continued on to ignore us. Hours of 10:30 were posted on the door, as well as online. We waited an additional 20 minutes and doors never opened. Another car ended up pulling in as well to wait and no one ever came out. I also tried calling the store, and no one answered. If you have posted hours, it’s really important to follow them. Especially on a Saturday morning where people are out and about. We’re going to end up going somewhere else for food, being ignored by staff right as you get to a fast food place is NOT promising they will live up to any expectations.
8 years ago (02-12-2017)

Extremely poor service, condescending staff, and management. Literally every time I go to this location they get my order wrong. With the allergies I have getting it wrong like they did tonight has nearly ended with a hospital visit. This is unacceptable. I should emphasize that when we brought my food back because of it being made incorrectly and causing an allergic reaction that the manager (I believe his name is Randy?) told us it was my fault for not telling them it was an allergy. We tried to. The girl taking the order interrupted us twice and insisted the food we ordered did not have cheese (I'm allergic to dairy). We ordered it explicitly without cheese and still received the order wrong. That is not the fault of the customer.
8 years ago (11-12-2017)

If I could rate a zero I would! Where do I begin... the customer service is terrible. The staff is concentrated more on messing around than doing their jobs. The manager is a joke. She cannot control her staff and operate the business. After messing up my order and having to correct them three times, I watched my blizzard sit on the back counter and melt after asking twice if it was mine. Sorry about the wait doesn't count when they fail to serve the item once it's made. This place needs to get the act together. It is summer, it's going to be busy! Attention to detail goes a long way.
8 years ago (26-06-2017)

Talk about the rudest and most disrespectful group of girls I have ever met. Cut me off several times during the ordering. Get your work together.
8 years ago (17-08-2017)

After a rough experience with customer service, and leaving some online surveys the manager of the store in question actually called me to talk about my experiences! It was much appreciated being asked what they could do to make things better!
8 years ago (17-06-2017)