DCCI Dorland Real Estate Services

I have had the misfortune of having to deal with this company since feb 2020 when I bought a condo. They have repeatedly ignored simple requests for weeks on end, sometime requiring a board complaint to get action. They are currently ignoring their legal responsibilities to provide AGM minutes within 60 days and meeting minutes on request. My opinion is that they are a very low-quality company who cannot or will not provide acceptable customer service. Do yourself a favor and look harder for a mgmt. company. If I was sole owner, I would fire these people without further consideration. Going to make a complaint against their license to operate, and if needed hire a lawyer.

I have been renting from DCCI for the past two years and have only positive experiences with the company. If you are looking for a reliable and respectable company to rent from, THIS IS IT! We were living in an older home that had a few breaks during our 2 year long stay, but after an email has been filled they literally have a crew contact you the same day to find out when they can come in to fix the issue. As well, we had issues with our neighbors and the construction crew next door, guess who dealt with it, Alex! All of our issues were handled on a timely matter and with the greatest of care. This company cares about there properties and there tenants and I could not have asked for a better experience over the last two years.

I lived in a property managed by DCCI for 3 years. Upon move in the property was not cleaned. There was food in the cupboards, pans in the oven, food in burners of the stove. The day we moved in we had to clean our entire home before we could unpack. After this issue repairs were handled in a timely manner upon request. When work was being done on the building we were not given notice. The repairs were sloppy and often not cleaned up. Rust nails were left in the yard and on our patio. Our bathroom floors had to be replaced. A contractor was not booked to replace the toilet after the job was done so we had to hire a plumber to replace the toilet so we had a working bathroom. The cost was not reimbursed. Upon move out we had spent a week cleaning the apartment and as well had put much of our own money into the maintenance of the apartment due to how poorly it was maintained. I had to hunt my damage deposit down to be returned to me. I tried to go to the office to pick it up several times only to be informed that the property manager Peter had it with him and would not be in the office. During the process of contacting Peter I was swore at and hung up on. He would not make anything easy and for absolutely no reason. In order to get my damage deposit back finally I had to have a coworker fake a relationship to me that was threatening to Peter. Instead of being able to pick up my damage deposit at the office Peter made me drive out of my way to a home he was showing to a tenant. He was 30 minutes late to arrive. Peter deducted money off my deposit with no explanation or written documentation. Through this entire process I had contacted the owner of the company to question these processes and explain how unethical Peter's actions were. The owner replied to one email saying he would fix the situation after that email he was no longer in contact and my frustrations with his staff continued. Needless to say this is the worst property management company I have ever dealt with. I was a good tenant, clean, quiet and never once missed a rent payment.

The purpose of my review is to show people how long DCCI would take to complete the condo board approved repairs/projects in our building. I will keep this updated when the works are finished. Today is 11 Aug, 2016. Repairs/Projects - Broken handrail - from 4 Jun 2015, unfinished. - Concrete repair - from 4 Jun 2015, half finished. - Tree removal - from 4 Jun 2015, half finished. - Parking stop bar - before 17 Nov 2015, half finished. - Test the furnace on the roof - from 3 May 2016, unfinished. Semi-emergency - Main entrance lock broken - 1 notice given, 7-8 Aug 2016, finished Communications - Email request about the repairs/projects - 10 Aug 2016, no reply. * I am a board member and the superintendent resided in a DCCI managed building.*

Our landlords recently sold our property and are going with a different management company. However, I can say that for the last 6 years we have had no issues at all with DCCi. Whenever there was an issue with our rental unit, or something needed repairs, they were always quick and responsive, as well as unfailingly professional.

Alex McAmmond was managing the unit below mine in a condo building and her unit had a report of bed bugs. Alex was pro-active in coordinating an exterminator to deal not only with the unit she managed but also the adjacent units including mine, in order to prevent any spreading in the building. This type of attitude is all too rare but should be a requirement for any property manager in a multi-unit dwelling. Very impressed.

This is just a Realtor I know, so freindly people.