DAVIDsTEA - Toronto

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"DAVIDsTEA is a homegrown Canadian speciality store focusing on tea and tea accessories. Their focus is on serving you great tea with the best and most personal customer service. From their extensive blends, to seasonal favourites, DAVIDsTEA has got you covered for all of their tea needs. They're seriously passionate about their teas."

Address: 25 The West Mall Unit 1786A , Toronto M9C 1B8, ON, CA

Phone: (416) 626-7878

State: ON

City: Toronto

Zip Code: M9C 1B8

Opening Hours

Monday: 11:00-19:00
Tuesday: 11:00-19:00
Wednesday: 11:00-19:00
Thursday: 10:00-21:00
Friday: 10:00-21:00
Saturday: 10:00-20:00
Sunday: 11:00-19:00

Update Info

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Reviews

came here yesterday literally 5 min before close and felt bad. the staff was amazing and welcoming regardless off the circumstances. they guided me towards the product i was looking for and were so kind and knowledgeable. The store was clean and organized, products were fully stocked up. would definitely stop by again!

First off, the girl taking my order was EXTREMELY rude. I asked her for some recommendations and she says “whatever you think tastes good”. After that, I picked a tea. She made it for me with the same rude attitude I received before. After trying my $5 drink, I really didn’t like it. I kindly asked if I could pick something else or get a remake and she goes “NO.”  Just no. Not a “no sorry”, “my manager won’t let me”. Just NO. I have never been spoken to or degraded like this  by a fast food employee in my life. Needless to say, I will never be returning and I recommend you do the same. Hope she enjoys my $5, seemed like she really could use the money.

I ordered a black tumblr and once it arrived I realized it was defective. Later that week I went to return it in-store at the Eaton’s Centre. The employees informed me that because it was purchased online it could not be returned in-store because it was a different division of the company. This is ridiculous and I have never experienced this return policy before. I then tried MANY times to return it by customer service online and had to wait over an hour to connect with a virtual assistant and had to give up because I did not have the time to wait. I phoned many times and my call was not answered after waiting the 10 minute period. A day where I had more time I waited an hour to connect to a virtual assistant and they had 3 other customers they were dealing with. I had to wait for their replies and they needed receipts, pictures, and a video which I had to email because the file was too big. The assistant sent an email to a previous customer and then sent me this customers email which is an invasion of their privacy. The whole experience consumed so much time and was the worst customer service I have ever experienced. I will not shop at David’s Tea because this was so awful.

There's no price on anything. When asking why there's no price on nearly anything I'm told "oh yeah there's no price on anything. That's feedback we get a lot." What? Obviously when you're shopping you expect to know how much things cost.  Instead you have to check everything manually with your own phone on their website. This is really tedious and causes crowding in an already way too small location.  Davidstea products are decent. Not really worth the price, but if you want something with nice packaging for a gift there aren't many other options.

Disgusting customer service, I’m interested to try a sample tea with only hot water as a new customer, she charged me 3.69 dollar for only with hot water…then I was shocked to find out there is a free sample tea when another person came in shop and asked for it.. She was playing with her phone while I speak to her and didn’t even lift her head up to talk to me. She didn’t wash her hands when she make the tea  which is disgusting… her dirty hands was all over the tea bag

stopped into this place today and boy it has changed, not in a good way. i used to love this store back in the day. my buddy Cajj was one of the manager's then, and i remember the store's culture more fun then too. price tag's were on the shelves so i didn't have to chase anyone down to learn how much something cost. also back then the tea wall had more options to choose from. i hope this changes soon. david's tea should really consider bringing back older management who were more-so into tea than the blank faced zombies i encountered working here today. side-note: please bring back coconut oolong this summer!

Horrible experience. Beware of their website, it doesn't let you cancel orders and it doesn't have a reliable/existent customer service.  Placed my order on december 1st and I've received 6 or so emails, to this date, apologizing for the delay. The last email said that part of my order is cancelled. 22 days to tell me that. Incredibly dissapointed.  Check their social media account before placing an order. It's full of costumers going through the same situation.

It was a great misfortune for me today to walk into the store and run into Melody. If I had sought help from the other lady next to her, I could have maintained a good image of Davidstea. Melody was cold and rude, ignoring me and looking down on me. The level of the company with such employees was pathetic. She was rude enough to feel like a racist. Even in such a bad mood, I had no choice but to buy a present, and my heart was so broken as I walked out of the store with two full shopping bags. Melody totally ruined my evening. If Melody continues to work there, I will never go there again, and Davidstea must properly train its employees.

I just want to warn future customer that I had a less than ideal experience via their online store.  I purchase some tea bags well in advance for a secret Santa - my order was ordered well in advance. Sadly to say, the order did not arrive for the Christmas party, did not arrive for Christmas, did not arrive even for new years. I paid for shipping. The order was shipped out AFTER Christmas as I received an email on Christmas day advising me that my order is delayed. I wasn't able to cancel my order, and wasn't offered any further discounts or credits. Its sad to see a company that used to be focused on customer service go downhill in this department. I used to be s supported and would promote the company to all my friends and guests - unfortunately i will no longer be purchasing any products from them any longer as I don't know when / if my tea will even arrive on time. I get that its a busy season but most companied have hired additional staff and have worked out the logistics on ensuring products arrive to their consumers in a timely and orderly fashion. I am now stuck with more tea than i want or need and will not receive any credit / acknowledgement from their team despite attempting to call their phone number and talking to a "tea guide". If you want tea I would strongly encourage you to look elsewhere especially if purchasing online.

There are no price tags on most of the products so I had to wait 10 min in line to ask for the price of multiple items and to kindly give them the feedback that I saw muslyiple customers leaving because they couldn’t see prices and all the sales assistants were busy. She responded that they stopped putting price tags because they were constantly changing prices… that is an unacceptable answer and you likely lost 10 potential clients as I was standing there

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