Dairy Queen

Food was as expected, however service was awful. The girl ringing me through was nice, all she did wrong was say eat in instead of take out, not a huge deal. I paid, got my food and sat down to eat since I didn't have a bag to carry it to go. After about five minutes into my meal, the girl who rang me through came over and tapped me on the shoulder, apologizing and explaining that her manager wanted to verify I had paid for this order, so I had the manager accuse me of not paying for the meal. I didn't get a receipt so showed my card and had it verified because yes, I certainly had paid. What made me mad was that this manager had not only ignored the girl who rang me through and actually watched me pay, but he also made her do his dirty work for him. I really should have spoken to the manager and given him a mouthful. There's supposed to be a relationship between a worker and her manager, is it so hard to take an employees word?
7 years ago (20-09-2017)

Manager cuts the customer off when ordering and assumes the order. Sundaes are supposed to 5 oz but they give you 2 oz. They also mess up orders frequently, they forget to add certain ingredients to an item and aren’t cooperative when you complain.
7 years ago (20-12-2017)

The fact that it's close is the only reason I go to it and not another one. It's rather expensive and the service is slow. It's not bad to go to just for some icecream though.
8 years ago (26-01-2017)

Was overcharged by twice the amount with the manager watching his employees. It's obvious not a single person there cares about the customers, the quality, or their job.
8 years ago (14-03-2017)

Meh, burger I ordered wasn't assembled very well. Not a very clean restaurant. The public area that MRU is responsible for was much cleaner...
8 years ago (16-09-2016)