D & F Plumbing

I had a simple leaky pipe situation but it took me weeks to find a plumber, as I would leave messages and no one would ever even call me back to say that they were too busy to do the job. I found D&F through Next Door and when I called someone actually picked up the phone (!), and offered to make the appointment the next day. They were super professional and organized, and the plumber they sent (Matt) was friendly, helpful, and did a great job - even took extra time at the end to tidy up really well (the leak had caused a little rust stain on the floor and he scrubbed it up). The price was about what I expected it to be, and was reasonable. I will definitely use them again.
8 years ago (09-02-2018)

WORST COMPANY EVER! After multiple calls and working into thousands of dollars for a toilet repair only to find the toilet isn't fixable. I had been told there would be a discount but only received a $1200 bill. I requested an itemized invoice for multiple reasons; verify parts ( ~$200), to show the discount applied, for HOA needs (condo), homeowners insurance and as a legal requirement to disclose to future buyers. Simple request. Instead, after 2 months of trying to get a reply, their owner was horribly rude and refused to acknowledge my request. Here is an example of what kind of response you will get with this company: Randy said he would check to make sure you were given the discounted rates we give CMI.. and you were. Scott did tell you we would not charge for Matt's overtime call, which should not have been done, but was, so you were not charged for Matt's time. We definitely had a laborer during the job, which encompasses any parts delivery and/or clean up etc. This invoice is correct, however in order to get this resolved I will offer you another $200.00 off of this invoice which means: Any of the $100.00 profit I MAY have made off this job is gone and I am paying OUT OF MY POCKET the balance to cover any labor charges!! . You have already received more discounts than should have been given and basically at this point I am paying to work for you, which is not how business works!! This is the last adjustment I am willing to make and will be good only for the next 24 hours. I feel this is beyond reasonable and would look to conclude our business together once this is paid in full. Thank you. Sandi For the record, the initial quote for toilet repair was for $1200. No adjustment had been made prior. I never asked for an adjustment. I asked for an itemized invoice.
8 years ago (11-01-2018)

Unfortunately I don’t have anythig positive to say about d and f. They charge over $200/hour and the cost of parts includes a few nuts and 2 feet of copper pipe costed $100 in materials. My plumber was Steve and he took 6 hours to change a shower valve while taking too many cigarette breaks in between. Kind of grumpy and not very effiecient. In the end, he wrote me an invoice for over $1300 to change a shower valve, very absurd. Although the first plumber who came out to give me an estimate for $300, the company didn’t honor it, I find them unprofessional and super absurd pricing. Will not be using again and had to call my credit card company to dispute the excess charges. I called another company to finish the remaining work for my remodel. Avoid them if you don’t want to pay absurd prices for plumbers who milk the clock at $200/hour. Ridiculous!
8 years ago (28-02-2018)

Late last night, Sunday, my toilet started leaking all over the floor, resulting in the need to turn off water to the entire house. Next morning, I didn't hesitate to call D & F Plumbing, as I'd had a long business association with them through were I work, Miller Paint. I was naturally apprehensive that they'd be able to squeeze me in, being a Monday and all, but that's just what they did, even though they were booked full for the day. Their professionalism, and willingness to help is what made me become, what I now consider to be, a life-long customer.
9 years ago (27-11-2017)

Fast appointment, great communication, very careful about protecting surrounding areas and clean up, told me upfront what the cost would be, took care of everything in one visit. I was a very happy customer.
8 years ago (25-01-2018)