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Cranwell Spa & Golf Resort

  1. Berkshire County
  2. Berkshire County Restaurant
  3. Berkshire County Spa
  4. Rensselaer County Spa

Reviews, get directions and information for Cranwell Spa & Golf Resort

Cranwell Spa & Golf Resort

About

The Berkshires' Premier Resort

Story

Perched high on a hilltop in Lenox, MA, Cranwell Spa & Golf Resort offers spectacular views for every season. Enjoy one of the largest spas in the Northeast along with elegant accommodations, fine dining, outstanding amenities and exceptional service. Whether your visit is for a weekend getaway, business meeting or stylish wedding or event, Cranwell Spa & Golf Resort offers the ultimate resort experience on 380-acres snuggled in the heart of the Berkshires.

Address: 55 Lee Rd, Lenox, MA 01240, USA
Phone: (413) 637-1364
moc.llewnarc@ofni
State: Massachusetts
County: Berkshire County
Zip Code: 01240


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Reviews
Had a spa pedicure with my girlfriends this past weekend and there were no dryers to dry your polish afterwards. The heated neck wrap was not even heated and the massage was maybe 5 minutes. Waited 60 minutes for my polish to dry before I left and two of my nails were completely smudged. My friends had the same bad experience. A very slight hand massage with a deluxe manicure and one friend noticed bubbles in her gel polish. On a positive note, the restaurant was very nice and the resort building and location were beautiful - would not go back to the nail spa though.
8 years ago (13-11-2017)
What's not to like here? Had an amazing room, drinks at the bar with its heavy Newport vibe. Went over to their "theater" and saw The Capitol Steps (excellent!) who are in residence for July and August. The bellman was great and very helpful. Spa prices were stupidly high. And a one-hour massage does NOT last 50 minutes. Tell your therapist s/he is not the only one charging for 50 minutes. Bad trend.
8 years ago (15-08-2017)
The food was healthy but tasty. The rooms were comfortable. There was not soap at all the sinks by our meeting room and the blind was broken in room 310. Grounds are lovely. Capital steps funny and really enjoyed. Staff very helpful. Thanks.
8 years ago (27-08-2017)
Nice course, but I've had better food than what we were served at this event in the 'barn'. It had some to do with the event but the next week we went to Berkshire Hills with the same group and the food service was better. The restaurants and the tavern are always good.
8 years ago (23-09-2017)
Very disappointed! I reserved an 80 min massage appointment for my mother as a birthday present and I truly regret it. As suggested at the time of the reservation, she was 30 minutes earlier for her appointment and was never acknowledged by staff members. After waiting for almost an hour, she asked about the delay and she was told her appointment was at 6 p.m., a half hour later from the time I had reserved it for. Not only she was attended late but her massage was 20 minutes short. I requested to speak with the manager who was supposed to call me the next day but instead, I received a phone call from an employee telling me how sorry the manager was and as a response to my complaint, part of the service cost would be refunded to me. Unfortunately, refunding money won’t alleviate the effect of a bad experience.
8 years ago (05-11-2017)
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