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Country Inn & Suites by Radisson, Germantown, WI

  1. Germantown
  2. Washington County Lodging

Reviews, get directions and information for Country Inn & Suites by Radisson, Germantown, WI

Country Inn & Suites by Radisson, Germantown, WI
Address: W 188 North 11020 Maple Road, Germantown, WI 53022, USA
Phone: (262) 251-7700
State: Wisconsin
County: Washington County
City: Germantown
Zip Code: 53022


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
If you’re going to change room types, PLEASE CONTACT THE GUEST ABOUT IT BEFORE WE ARRIVE! I loved my stay here but my room type was changed and so were my friend’s room types when we stayed a couple weeks ago. I mean, is it that hard to just pull up my reservation and call me about it? That way I know if I need to bring an air mattress or extra pillows and blankets for my kids. I reserved 2 queens and got a king and couch sofa which gave me bad back pain. Not what I had in mind. I had to argue for a discount with the assistant general manager who just doesn’t know how to do his job when setting up room blocks. I won’t be staying here again and by the looks of it, many people won’t be if this continues to go on and that really makes the hotel look bad. All you have to do is call to let a customer know about their room type being changed. Simple.
7 years ago (15-03-2018)
Had a whirlpool room. King bed. Nice room! Although the tub was filthy! It had a film ring in it and then the next time it was used there was brown dirt all over. Was really gross.
7 years ago (06-03-2018)
I stayed at the Country Inn on September 10, the evening of my 45th class reunion. Someone from the reunion committee "blocked " rooms for that night. After being notified of the rooms blocked, a week and half later I booked a room on line. I used my Club Carlson Visa to reserve it. My stay was pleasant, but arrived for check in to a sign that someone would be with me shortly they were helping another guest. (1 person at the front desk?) I signed for my room and proceeded on to a wonderful reunion. Checked out the next day, received my receipt and left. When I received my credit card statement I had been charged twice for 2 different amounts for the stay. I left a message for KYLE the Asst General Manager. He returned my call the next day, asking to Speak to Christina???? Not me. I said no one by that name here. He said that was the name left on voice mail, I then gave him my name. "Oh yeah" was the response. I was told the second charge was the hold on my card. I said you cannot hold an amount on my credit card, only a debit card. I told him I had booked one room on line and signed for one room. He refused to help solve the problem and told me the charge would drop off my account in 7 to 10 business days. Terrible customer service! Will not stay at a Country Inn and Suites every again!!!!!!!!! Called credit card company and am disputing the charge.
7 years ago (26-09-2017)
Front desk person not overly friendly. Hotel supposed to be nonsmoking but my room had clearly been smoked in. I called the front desk to inform them because I didn't want to be charged an extra cleaning fee... No apology, just stated he would leave a note.
7 years ago (06-02-2018)
Had a great time with my family here on New Year's Eve. Then woke up to a Wonderful breakfast New Year's Day. Was a great place to visit. Will definitely go again. Thank you Country Inn & Suites.
7 years ago (07-01-2018)
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