Country Hills Crematorium

A few weeks ago we lost a close family friend/brother figure. Upon arriving at the funeral home for the private viewing, my husband, sister in law and her husband were greeted by the new manager of the facility (who coincidentally also helped us with my father in laws funeral 2 1/2yrs ago). Very compassionate service and assistance. Beautiful and well maintained facility. Thank you, Chad.
7 years ago (10-04-2018)

I do not recommend anyone using this funeral home as they are extremely disorganized and lack empathy. They have minimal staff and the staff that are available are unreachable and inconsistent with what they say. The director (Anne) that we dealt with was very kind, but it was evident that she was dealing with too many families and did not have enough time to be thorough. We had more issues then we can possibly explain, but to give you an idea, here are some of the problems we faced: 1) We specifically asked for the funeral room to remain closed until we set up flowers, candles etc. We arrived an hour early to ensure we had time to set up but the staff ignored our requests and seated guests while we were setting up. 2) The staff did not have enough stands for our flowers (even though I asked for them during booking) so we were forced to use large tables, that we had to carry in! 3) We were consistently rushed the day of the funeral. It felt as though we were being pushed out of the building even though we had time remaining for the funeral services. 4) No one asked us what we wanted done with the flowers, or if we needed help taking things out of the service (such as pictures, keepsakes etc.) Not a single staff member spoke to us after the service; except the individual asking for payment. 5) There was zero follow-up after the ceremony. They didn't even call us to notify us that the final paperwork, and ashes were ready for pick up. At the end of the day, it is clear that this funeral home is only concerned with business and not customer satisfaction. They may be more budget friendly than others, but the customer service is deplorable. When a family is dealing with grief and loss, the last thing the family needs is an inconsiderate funeral home that makes things more difficult. I would recommend paying a little extra money and taking your loved one elsewhere.
7 years ago (20-09-2017)

Great services, Very supportive Funeral Directors & staff.
7 years ago (15-03-2018)

Very professional staff. Thank you!
7 years ago (21-02-2018)

Incredible love hown between families and home
7 years ago (13-11-2017)