Cottonwood Bridal

Perfect place to get a dress. I live in NW Calgary and it was worth the servers trips to get my dress. The service is outstanding, I felt like they put me first like a boutique service! The seamstress Tara was hands down the best, she went asboutly above and beyond to make my dress perfect (as I had many things changed and altered). Price was right and service was great! Highly highly highly recommend! Thank you for making my day so perfect!
5 7 years ago (30-10-2017)

Great ladies who treat you so welcoming. Great selection, especially for a small store!
5 7 years ago (09-12-2017)

I don't think I've ever left a bad review before but here it goes. My experience with cottonwood bridal started off wonderful. The lady helping me was kind and helpful. I ended up finding the dress of my dreams and was fortunate enough to be able to take it home that day as it was off the rack and on sale to my surprise. Asking the lady about alterations she told me to wait until march/April to book an alterations appointment. Okay, no big deal it's super easy, just wanted it taken out slightly and some of the crinoline removed as it is super puffy. I called the shop to book for alterations and not only was the woman on the phone incredibly rude and unhelpful, she informed me they won't do alterations as I waited too long. I told her what I was told to do and she huffed at me and told me "it's not our problem we're very busy" I asked her if maybe I could speak with the manager to which I got another huff and she hung up on me. How inappropriate. The only good thing I got out of this place was my dress, Im a first time bride and am completely shocked they would treat someone like this. So if you're looking for poor customer service look no further.
2 8 years ago (13-03-2017)

Terrible customer service, terrible management. You have to spend lots of money to be treated properly. They never dealt with the complaints and never returned phone calls. They recommended a seamstress named Tara who was absolutely horrific, does not know the right end of a sewing machine or needle. Messed my dress and corset up so bad, almost had to replace. Would not recommend unless you open your wallet. Do your research and find your own seamstress
1 9 years ago (17-05-2016)

Racism? Perhaps! Shopping for a wedding dress should be a sacred experience. The bride should leave a dress shop feeling pampered, special, and excited for things to come! She shouldn’t be feeling confused, uncomfortable, with knots in her stomach that linger all day. I thought there would be more guidance on the different types of dresses available at this shop. I was asked if I had any pictures of dresses, and even if I didn’t, I am wondering why there were no catalogues available. I thought there would be champagne, finger foods, or at the very least water being offered. This is a custom that perhaps only the higher end bridal shops follow. Not this place. It was really strange to me that even though I had an appointment, while I was in a change room one hour into my appointment, a large family came parading in while my $600 Coach purse was sitting in the showing area. I noticed that the young bride was wearing a dress that was far superior to any of the dresses that were being shown to me. I quickly put my clothes back on so that I could go grab my purse, and then I waited for my friend who was actually being attended to. If my appointment was over when another family showed up, I wish that the hostess would have given me the courtesy of informing me before I walked out of the dressing room to find that I had no help, and couldn’t get to my unattended belongings. I had to wait until this family had left to resume the odd service that I was receiving. They stopped showing me dresses, and when I inquired if they had anything nicer or if they only carry dresses in the lower range that had been shown to me, I still was not shown anything extravagant. I had made the appointment to shop for a wedding gown with my friend who is also planning a wedding. There was ample notice that two brides would be coming in together, though it was clear that one bride was shown much more attention than the other. If the issue is understaffing, please address that when two brides come in at one time, they should both be given equal service, and the shop should be adequately staffed. If the issue was prejudice because I am not Caucasian, rest assured I will be sharing my experience on every single social media outlet available. I will be buying my wedding dress from somewhere else.
1 9 years ago (13-10-2015)