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Cold Stone Creamery

  1. Allen
  2. Washtenaw County Bakery

Reviews, get directions and information for Cold Stone Creamery

Cold Stone Creamery

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The Official Page of Cold Stone Creamery, The Ultimate Ice Cream Experience. Super-premium Ice Cream, Shakes & Cakes customized just for you!

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Cold Stone Creamery offers the Ultimate Ice Cream Experience. Ice Cream, Cakes, Shakes, Birthday Cake the Way You Want It

Address: 3597 Washtenaw Ave, Ann Arbor, MI 48104, USA
Phone: (734) 975-9110
State: Michigan
County: Washtenaw County
City: Allen
Zip Code: 48104


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Reviews
I love cold stone! I felt like all the employees here were maybe new? Ready to leave for the night at 800 on Saturday maybe? I walked in and there were FOUR employees behind the counter. They all looked at me and then proceeded to pretend to be busy. Like they were all waiting for the others to step in. I awkwardly stood there for about 5 minutes before someone caved. As he was putting my ice cream in the cup, another employee scraped a good amount of it into the waste. I paid for a medium and got a small instead!
8 years ago (09-07-2017)
I love Coldstone's ice cream like nobody else's. My issue is the kids that work there. I worked there too as a 16 year old but age is no excuse to be rude. I came in close to closing time and I stood there ready to order right away. I was just waiting for the girl with the box braids and beads to help me and she asked me "do you know what you want because we close in like 5 minutes." I was waiting for her so I don't know why she asked me that but it's very rude to include the obvious that you are about to close. I shrugged it off but you all should be trained to be polite and not rush a customer no matter how you feel or what the time is. Also they need to be neater with their ice cream cups don't hand me a messy sticky cup. Also if you don't scoop enough ice cream then add to it after. The ice cream isn't cheap and shouldn't come under the rim of the bowl. The 3 stars is for ice cream not the kiddos who work there.
8 years ago (16-07-2017)
Decent ice cream but absolutely terrific ice cream cakes, with lots of options. They've added the very convenient "build your cake" online feature, but have removed the cookie dough option from the ice cream add-in & cake topping menus.
8 years ago (27-04-2017)
One of the best places to get ice cream.
8 years ago (29-10-2017)
Things have gone downhill drastically. This use to be a great place to get ice cream, however, for the last year or so they have struggled. I believe it is under new ownership and the new poorly trained staff make this a must miss. Do yourself a favor and go somewhere else or make your ice cream sundae at home. If you visit this Cold Stone you will be disappointed.
8 years ago (26-06-2017)
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