Club Piscine Super Fitness - Québec Ste-Foy

Disappointed that after buying a 9k aboveground pool, no one gave a crash course of what to do and what not to do. Been having different problems and I had to spend countless hours trying to find the solution online or by calling multiple stores. It's been a frustrating experience so far.

The service could improve simply by having an appropriate online buying experience. You should be able to choose a store, see the inventory, place and order, receive confirmation that pick-up is ready. If this was possible, the in-store service would be a lot better. Go during the week days if you want service.

They helped me in English. I had some trouble with my pool and they gave me some advice : I can recommend this store.

Getty nice stag. But they had inventory problems this year.

Translated by Google We bought a spa at this location. It seems to me that after spending more than $10,000 in this business, one would expect to receive good customer service. But no ! We were answered by a stupid, impatient technical advisor who only told us to read the instructions. Don't tell me to fill out your form, I'll do it. Original Nous avons acheté un spa à cet endroit. Il me semble qu’après avoir fait une dépense de plus de 10 000$ dans ce commerce, on pourrait s’attendre à recevoir un bon service à la clientèle. Mais non ! On s’est fait répondre par un aviseur technique bête, impatient et qui ne faisait que nous dire de lire les instructions. Ne me répondez pas de remplir votre formulaire, je vais le faire.

Translated by Google I buy for 209$ of products. I transfer an amount from my bank with my phone. Cashier Sarah says it's important what you do? There are people waiting!! funny comments Original J'achète pour 209$ de produits. Je transfère un montant de ma banque avec mon téléphone. La caissière Sarah dit c'est important ce que vous faites? Ils y a du monde qui attendent!!. Drôle de commentaires

Translated by Google No way to reach them by phone to answer a very simple question. You have to go to the store Original Aucun moyen de les rejoindre par téléphone pour répondre a une question bien simple .il faut se deplacer en magasin

Translated by Google Above ground pool purchased in 2015 4800 CAD. 5 years guaranteed 100% and 60 years guaranteed pro rata. Plastic connections which cracked in 2017...not covered by the guarantee. Repairs 85 CAD at our expense, Pump stopped working in 2018. Not covered by warranty. Repairs 120 CAD at our expense Spring 2019...Cracked support post and warped wall. Estimate repairs 4500 ....not covered by warranty. Explanations representing Club Piscine: the damage was caused by the cold. The cold in Quebec is not a surprise to anyone...a product manufacturer must ensure that their assemblies withstand our winters. You can buy a pool and replace it every two years….Because it was too cold in winter…..Not covered by warranty. Original Piscine hors terre achetée en 20154800 CAD. 5 ans garantis 100% et 60 ans garantis prorata.. Connexions plastiques qui fissure en 2017...pas couverte par la garantie. Réparations 85 CAD a nos frais, Pompe arête de fonctionner en 2018. Pas couverte par la garantie. Réparations 120 CAD a nos frais printemps 2019...Poteau de soutien fissuré et mur déformé. Estimation réparations 4500 ....pas couverte par la garantie. Explications représentant Club Piscine: le dommage est causé par le froid. Le froid à Québec n’est pas une surprise pour personne...un fabricant de produits doit s’assurer que leurs assemblages résistent à nos hivers. Vous pouvez acheter une piscine et le remplacer a toute les deux ans….Parce que c’était trop frais en hiver…..Pas couverte par la garantie.

Translated by Google No after sales service. I was practically made to understand that I didn't pay enough for my $5,000 Spa. The next one will be elsewhere. Original Aucun service après vente. On m'a pratiquement fait comprendre que j'ai pas payé assez chers mon Spa à 5000$. Le prochain ce sera ailleur.

Translated by Google Ste foy very very bad service manager very rude swimming pool not deliver yet always put back day by day stop apologizing mark you everywhere sorry but you do nothing change your bs mentalities Original Ste foy très très mauvais service gérant très impolis piscine pas livrer encore remet toujours de jour en jour arrêter de vous excuser vous marquer partout désolée mais vous ne faites rien changer vos mentalités de bs