Clonial Hotel

Stayed in Rm. 44. Price affordable and reasonable for the room and services provided. Spacious park-like grounds provide a relaxing atmosphere. Exterior of buildings updated and chairs outside each room new and attractive. Brand new bedding! Comfy beds. Room was clean! Some things could still use some attention will mention them to the owners directly when we check out but it looked as if the owners have been working hard at renovating a charming property with older buildings and premises. And no, I am not an owner or employee, just part of a family passing through who enjoyed their stay.

We went here 2 years ago and it was pretty good. We went again this weekend and will NEVER return! The room wasn’t cleaned as it should be. Cob webs in every corner. The lights didn’t work in 2 of the lamps. The wifi didn’t work at all. I called the front desk and they said they would reboot it, but still didn’t work. The continental breakfast is a joke. As soon as you walk into that building and up the stairs you smell Something horrible, it makes you want to puke. We woke to tons of bugs in the room. They were coming in through the gap in the door. It was disgusting! We ended up leaving in the middle of the night because we couldn’t handle it! The front desk was Only open til 11. I asked for a refund on our remaining night, but they denied it. I do not recommend staying here ever! To add to this review - I checked my credit card and noticed a charge of $70.50. I called them and they said it was because I had a pet which I did not! They said I checked off the box saying I did. I absolutely did not. Luckily they actually did refund that. It leads me to believe they are out for money however they can get it.

Unfortunately, I can't give "no stars". I have never stayed in a hotel with bed bugs, but I guess there is a first for everything. I have never had to share my bathroom with a guest because their toilet was non-functional. AC in many rooms non-existent. Front Desk hangs up on guests or doesn't answer the phone at all. I shared my room with Lesleigh she also wrote a review, with much detail. Customer Service 0. Room Quality 0. Amenities 0. Maid Service 0. Thank goodness I only had to stay three days. Will never be back again!

The grounds are pretty. The motel overall is quite outdated and the rooms need to be deep cleaned more regularly. Some rooms have carpet and some flooring.The windows were in dire need of scrubbing as were the floors and some items were dusty, for example. The kitchen is not functional renos but there were items like yogurt, bananas and muffins available in the mornings. There are no microwaves in the room so don't depend on one to heat anything up. My friend and I were bitten by bugs in our rooms as were some of our friends in other rooms. A complaint to the hotel first went unheeded a manager has not returned our call despite requests for it. A report was later sent by our event planner that they found no evidence of anything. I would have liked more emphasis on customer support as we encountered a few problems with this throughout our stay including this incident and asking about local eateries. It has the potential to be a fantastic property if attention is placed on the guest experience, cleanliness and even being the resort and spa it claims to be currently.

First of all, the name of the hotel is misleading. It is not a resort and it does not have spa. They may have the spa in the past but there is no spa service currently. There have both indoor and outdoor pool. The check in process is okay. The whole hotel needs a major renovation or makeover. The room is very outdated. There is no microwave in the room. TV is super small. The bed and mattress are not comfortable and the pillow are way soft and thin. The breakfast was horrible. The positive here is the location and a lot of green space. It is located at quiet place but easily accessible to downtown Gananoque. The place is over priced and we can get better place with this price.

Clean room, comfy beds. Water pressure could be better but lots of hot water. No microwave in the room!! Indoor and outdoor pool. Good place to stay if you have a vehicle as the amenities are about 5 minutes away in the car. Lots of attraction sites to visit! Beautiful town!

I haven't stayed at this hotel, but I have requested a refund within 30 min of booking a room. Harry at the front desk would not let me cancel, or even get a partial refund. I understand there are policies in effect, but he was rude and the ''only thing'' he could do for me and I quote ''I can only offer you one of the good and clean rooms''. Even if I am not getting a refund, I am not staying here.

We booked family room a week before that room was full of bad bugs I have my 2 year old daughter with us we spent whole night in our van. When I talked with staff and owner they don’t want accept that there is bad bugs in room even after showing them photos and videos of bad bugs.Rooms: 1/5

Last minute got this location as a relaxing night out of the house with the jacuzzi room price was nice and owner was very accommodating with us coming in so late. Read the reviews briefly on route about bugs, when we got there we checked and there were none. The cottage like style of the rooms was very cute and made for a very peaceful evening. The room was clean, bed was comfortable, and the staff were so nice. We also enjoyed the light breakfast. Amazing experience overall.

Hotel was way overpriced to start with probably because of Covid, so sort of expected. Room was very basic, but at least mostly clean. Nothing special, but at least we didn't see any bugs! No maid service but that really wasn't a big deal. Front staff was completely useless at helping us find local food/restaurants. We arrived after 7 p.m., very hungry, they had no suggestions whatsoever. We booked for 3 nights total $785 for what should have been closer to $100/night. We had to pull out a day early due to personal circumstances - told them on Saturday morning we'd be leaving Sunday instead of Monday. They refused to give us a refund. Said it was Expedia's policy and I'd have to talk to them. Expedia was very helpful and tried to get hotel to refund; they refused. I called the hotel and the manager said it was Expedia's fault, there was nothing we could do. So basically we spent almost $400 per night for something that should have cost us $200-$250 max in total. We will never be back there and I intend to tell anyone looking for lodging in Gananoque to avoid the place. The only nice thing about it was the grounds, which we did enjoy walking around. But there are much nicer places in Gananoque - don't stay here!