Clinique Santé 440

I am extremely disappointed with the service at this clinic. It has been over a month, and I am still waiting for my test results. Despite multiple calls and requests for my results to be uploaded to the patient portal, nothing has been done.nnThe receptionists are incredibly rude and unprofessional, making the entire experience even worse. They lack basic customer service skills and seem completely uninterested in helping patients. This is, without a doubt, the worst clinic I have ever been to. Avoid this place if you value your time and well-being.nnThe only good thing that I have to say is about Audrey Morin. She is great at what she does and is very understanding. This is the only reason I’m giving this place Two stars.

Update: Recently the clinic has gotten a lot better. The main issue was the secretaries not answering the phone. Now they answer your call. My doctor is doing a great job as well.nnMy doctor has been on maternity leave for 2-3 years. I don't have a problem with that. I just hoped that they would transfer my file temporarily to another doctor while she's unavailable. But I was only referred to a nurse this whole time. They never transferred my file to another physician. And now they don't accept annual appointments.... How am I supposed to do a blood test? How am I supposed to know if I'm healthy or not? It's impossible to contact them and nobody wants to manage my dossier. It's as if they don't care about your health.nnIf only I could transfer my file to another clinic. But it is not possible with our horrible Health care system.

Had an amazing first time visit to this clinic. Receptionist was super nice and Dre Annie Laforest was just the sweetest, loving dr I’ve ever met! Very ponctuel and took her time to listen to my concerns.nHighly recommend!

As a clinic, it is horrible. Very poor customer service by the secretaries- waiting on the phone once for an hour only to be told to call back in two weeks, refusal to speak English or at least pass the phone to someone who speaks English.nHonestly if it wasn't for my doctor who works there, Dr Ionita, who is gem, I would definitely not waste my time going there.

When you call as soon as their lines open and they tell you that they're full for the next 2 days.. you're not very happy or impressed. Plus, they just lost more than half of their doctors. Bless our health system! So frustrating.

Directions to Clinique Santé 440 with public transportation

---