Citizens Bank

Citizens closed my account for having a zero balance, KNOWING I get my direct deposit! My car payment, insurance, and a bill were due today! They kicked back my jobs deposit!! I'm completely screwed! Do NOT bank with this bank. HORRIBLE bank, and not once did they contact me. I've had the same email, phone number, and address since I've had this account. Citizens is the worst bank to have. Please do NOT deal with them.
9 years ago (16-06-2017)

The staff have no accountability and hide behind their endless automated operator. When you are able to actually connect with someone, they have no authority and you are unable to connect with any one that has authority. They do not accept customer phone calls. Wow, what a job. I sure home Citizens wakes up and cleans up their operations!
10 years ago (28-09-2016)

Just like all national banks, Citizens is run by a bunch of thieves. They lie to their customers and are not held accountable by the US Government. If Citizens does something really bad, the feds just charge them fees, aka bribes, to continue business as usual.
10 years ago (19-09-2016)

Fees at every turn, dismal customer support, and you never leave with a feeling that someone helped you. I just feel like Im such a burden to the bank. I have (just paid off) my auto loan with them. On my final payment, it took them 3 days to process the payment, and they added another $12.50 in interest to my loan due to their time taken to process the payment. Add to that the $20.00 they charged to TAKE MY MONEY over the phone, and I was robbed an additional $32.50 for no good reason. Screw.
11 years ago (06-11-2015)

Great bank and ATM also
9 years ago (25-04-2017)