Citizens Bank

I started banking at this branch in particular because of their friendliness and professional conduct. I have never had a poor experience. When I opened my business account here, we had some difficulties with my receiving credit card payments. But it wasn't the fault of the branch or the bank. In fact, the staff at this branch went the extra mile as we worked it out. Great communication and attention to customers.
8 years ago (24-11-2017)

I've had nothing but positive experiences with this branch. I only pop in once ever couple weeks, but they somehow always greet me by name, and are professional, friendly, and courteous. I'm honestly shocked to see some of these negative reviews. I use them for my personal finances, as well as my small business. They handle both exceedingly well.
8 years ago (03-10-2017)

Worst Customer Service EVER! Opened this account 1 month ago. Took them 3 days to actually open the account...kept telling me computers were down. After I called main 800# and complained, they magically opened my account. Today I receive the authorization form confirming my direct deposit and my name is spelled incorrectly AND the address wasn't the one on my account! Manager said she had no clue how that could happen!
8 years ago (19-10-2017)

Horrible bank and customer service. The teller "Krissa" was rude and condescending when I went into this particular branch to pay down my car loan. Krissa made no eye contact, no smile, and she gave me this feeling that I had created work and inconvenienced her. When I said "thank you", she gave me an "uh huh." I had been financing my car with Citizens Bank for 3 years, and I decided to refinance my car with another institute. When I called the branch and made a suggestion to the branch manager regarding Krissa's attitude, the branch manager "Shannon" was very indifferent and monotonic. She did not apologize, or make an attempt to explain on how she will make an improvement. Horrible service.
8 years ago (09-05-2017)

The teller wasn't the friendliest of people... she was unable to answer my questions and kept repeating back to me what's already knew. The manager came over and was nicer and at least attempted to help though.
8 years ago (24-03-2017)