Chuck's Roadhouse Bar & Grill

New ownership seems to be working for this place. As the food, service, and menu offerings were all better than usual. Food took a little time to come out, but it was worth the wait. Good deals for happy hour and even very fair pricing on the regular menu options. After 9 p.m., their apps are 50% off. Drinks, mixers, and cocktails are good too. Definitely visiting again.

A great place for dinner! Best value and nice customer service!

Our first time coming into Chucks. We ordered drinks and were happy that they were a very good price. We noticed that the older lady bartender there that night was taking shots that were purchased by customers. Seems quite unprofessional and unsafe incase of emergency. Our waitress was amazing, very fast service and nice. The food was great. I got the Big Chuck and my wife got their filet mignon. Very delicious. Overall a pretty good restaurant, but the atmosphere and the bartender lacked professionalism.

My husband and I have eaten food from here 3 times. The first time we dined in and ordered two burgers, two fries, and a plate of nachos, for some reason the nachos were wet with grease, we weren’t sure why because I don’t think they deep fry the nachos, we had to flag down our server after 20 minutes to let her know we wouldn’t be eating the nachos and to please take them off our bill her reply was “yeah I wouldn’t eat nachos here either”. Our second time we ordered take out two burgers, two fries, my husband arrived to pick them up and was handed the debit machine, he tapped his card and then when he was handed the receipt the total said $65, he brought it to the attention of the server at the bar who cashed him out and she realized she never cleared the last table she cashed out and had now lost the chit to be able to reenter that tables order and separate it from ours, he had to sit at the bar for 25 minutes and wasn’t offered anything while he had to wait for the staff to figure out how to rectify the mistake they just made. Now tonight we called for take out again, two burgers and two fries, my husband arrived to pick it up and when he arrived he was told they forgot to punch in our order and he could sit at the bar and wait, again offered nothing so he ordered a pint and paid for it. This place is a mess customer service wise, the staff aren’t properly trained, and give off the attitude that they really don’t care. I don’t no how much more we can simplify our order so we’ve decided we won’t be back.

Firstly, my apologies for the lengthy read. However, I’m writing this with great disappointment for a local business. As a local Fort Erie business owner my shop is literally just up the road from this location , someone who lives & breaths customer service and someone whom patrons this business extremely frequently with family, business acquaintances and to take our team out after large events I was just here a week prior where our one bill was $300.00+ generous tip as usual I’ve spent quite a bit here. Tonight, was something I hope to never experience with my family at a restaurant again. There’s been an ample amount of experiences where we’ve simply summed up some “less than great” service here, telling ourselves “they’re just busy it’s ok…” and allowed better dining experiences here to outweigh those times. Tonight, not the case. After a long day, we decided to dine out with a family member down visiting. We 4 of us arrived at 8:50pm, we were seated promptly in a less-busy than usual night. No heads up of short staffing or anything unusual. 15 minutes elapses before we’re even acknowledged properly, watching others seated & served drinks, at which point the waitresses stood there deciding which one would attend to us. By that time, we already knew what we wanted for drinks & food. We Ordered accordingly. I’ll say the part where we were told “sorry there’s no glasses so here’s kiddie cups” for our water attached is a photo of it cracked and leaking all over our table which we had to ask to be replaced was literally nothing compared to waiting over an hour, while we watched people come in 35-40 minutes after us be seated, served drinks and have their food come out to be told our food will still be another 10 minutes, with no actual reasoning. We were frustrated from being disregarded. We had our young son with us, who asked if we could just go home to eat. Since it was much later than anticipated being served we politely waived down one of the other waitresses and said we’d please like our bill for water and a single beer, as you can see on the receipt in the photo if it was going to be any longer, as it was completely unacceptable that we’re told after an hour our food will be “10 more minutes” while having 15 minutes go by. We were informed it would have been another 10-20 minutes. Our bill was printed, brought to us shortly thereafter unfathomable you wouldn’t waive that bill for water & 1 beer as an “honest to goodness” gesture and we received nothing even close to a sincere apology. I had to bring my bill to the waitress at the back of the restaurant. Nothing. No follow up. No offer of compensation for time. No “thank you for being patient with us, perhaps this one single drink is complimentary”. Just “yupp, ok, bye”. Even the young couple across from us shook their heads as they acknowledged their food got to them before us. Charged me for one beer, plus their “honest to goodness fee” and that was it. It was evident, our food wasn’t even started.nnI’m blown away at how we left feeling, as someone who spends quite a bit here, alongside being a local small city business owner. I would do anything, to ensure my customers never felt this way. Sad really, even having my son ask “did we do something wrong”. Since nothing else is open in Fort Erie, we still had to go home to cook for an hour. I strongly encourage this place to look into managing the overhead costs to pull on more perhaps attentive, experienced & considerate staffing, as this seems to be an ongoing reoccurring issue. Even a review from just a few hours ago, seemingly same issue. Plenty of the staff here are great and I tip accordingly, but the level of lacking consideration for the simplicities of service industry for tending timely & entirely to paying customers, is impacting this place that could otherwise be much better. Perhaps even review responses that aren’t automatically generated, would be a great start. I hope this place takes it upon themselves to build a team that works together to collectively care for their patrons.