Chipotle Mexican Grill

Disgusting. Rice is hard. Everything is over salted. We ordered 4 burritos. 1 was correct they all tasted terrible. Do better. Or close the doors. Nothing was even labeled. We had to tear apart each one to see who it belonged too. You guys suck at your job.

Received half a bowl that was missing romaine lettuce and fajita veggies. Quality, quantity and price make this a 2 star establishment +1 star for taste. Only compensation by the company was a measly free drink which costs them less than 50¢.

Me and my partner come here every Sunday evening as some sort of little ~thing~ we have and it’s always a good experience. Food is awesome, the place is nice, the guys who work there are cordial. Can’t say I’ve ever had a bad time, and if something goes awry they always have a way to fix it. Won’t go to any other Chipotle even if this one wasn’t the closest one.

This is my first time to order Chipotle. I order the take out since the pandemic. The food is wrapped well, and the taste is great. I ordered the Burrito and the High protein bowl. The burrito is huge and good enough for one person. The bowl has three layers that the top is veggie, chicken is in the middle and the rice is in the bottom. Everything is fresh, delicious and worth for the price.

I'm bummed to have to write this because they are super polite and I love that we have Chipotle in Billings! I would have much rather spoke to a manager than blast out on google. I tried to call but like every other company, they have a bot you can't get past to talk to a human and voice your concerns about the meal you received. This is my third time trying Chipotle in Billings. We order to-go for our office of three to four, so not huge to-go orders. The first time, they forgot the order of chips but we got the queso! Second time, was great because I stood there while they made it. Third, is the straw that leads to this. They forgot the chips, again! Our runner caught it, turned around and grabbed them only to get them here and they are stale. They are chewy.... The Guac... well see for yourself. I'm aware it can turn dark. I would think they would take precautions to keep it looking fresh or just keep it fresh. If the color was the only issue, I wouldn't be writing. It isn't any good.... Now, we are at the office, can't leave and lunch-less, and no one to make it right. Pretty frustrating. Do better!