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Chipotle Mexican Grill

  1. Westford
  2. Westford Mexican
  3. Westford Fast Food

Reviews, get directions and information for Chipotle Mexican Grill

Chipotle Mexican Grill
Address: 174 Littleton Rd Ste 1 , Westford 01886, MA, US
Phone: +1 978-577-4776
State: MA
City: Westford
Zip Code: 01886


Opening Hours

Monday: 10:45-15:00
Tuesday: 10:45-15:00
Wednesday: 10:45-15:00
Thursday: 10:45-15:00
Friday: 10:45-15:00

Update Info

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Reviews
Never open. It's been 6 months since i've been able to go here. Employees inside, doors locked at 3:30pm on a Thursday. WHY? Lack of employment, perhaps? Raise pay, not price of food. Competitive pay promotes stronger employee retention, which leads to increased hours of restaurant operation, which gives the opportunity for customers crazy enough... to pay $20 for a burrito. Corporate, please reflect on these facts: Customers are willing to pay your prices, but can't when the store is closed. Your employees are finding better wages at Wendy's. If your store is only able to operate 4 hours a day... cover dinner time, not lunch.
absolutely horrific experience at chipotle and not the first time. Came in with my son to hopefully sit down and have a burrito after his doctors appointment for lunch. I was informed that it was online order only. The online app was not saving customizations like extra cheese, or light salsa. Ask the staff if when my order came up, they could just call my name I said, it's the app wasn't saving my customizations and I was rudely told that they are not going to talk over the counter. It's online only. At the same time this is transpiring a gentleman came in that had never ordered online before , he was having trouble with online ordering and asked if he could just place his order at the counter since they weren't very busy and he was told that he can just go down the street to Chelmsford if he wants to order at the counter, he walked out. long story short I asked for a refund on my order, which I was told could only be done by calling customer service. I asked for a printed receipt with my order number. I was also told that they wouldn't do that for me. When I asked if they could just make the order, the worker said to me "so you're going to have me make your order and you're going to call for a refund after that I got angry and raised my voice and she refused to make my order so I walked out with my son and had to rush him back to school and rush, back to work. Not the first time having experiences like this at the Westford Chipotle. I know they are understaffed, I really hope that management sees these reviews and can make some changes.
Would give it zero stars if I could. It needs new ownership. ISSUES: 1 Only open for lunch during the week. 2 Accepts online orders even when the location is supposed to be open, but it's actually still closed. 3 The one time I've seen it open there was a line filling up the place because they were so inefficient/understaffed. 2023JAN25: tried again. Couldn't accept cash payments. Got my MOBILE order wrong by adding sour cream - I'm lactose intolerant. This location should be removed from the franchise.
This is 100% the worst business I have ever been to. Issue 1 constantly closed with zero notice and if it is open it’s online orders only. The staff is rude and condescending. If your even capable of getting food. Smaller portions and higher price. The online orders are chaotically slapped together and always missing something. I honestly have no idea how this place is still in business. Give up who ever is running this place clearly can not handle the job.
Horrible the last few months. Its like they never bounced back after closing during the pandemic. Will not talk to customers and will only take mobile orders. Mobile orders usually are missing something and portions are small. Also saw staff working behind the counter laughing when customers left unable to figure out mobile ordering
Most embarrassing chipotle ever. Needs to just be shut down. Horrible customer service, they waste your time and make you go home despite being there 30 minutes before closing, you can only order online and it’s still not a guarantee, the portions are horrendous. The only guarantee here is good poisoning. Fr just close this location and open a different food chain.
Open 5 hours a day on weekdays only. I have never seen a Chipotle with those hours. Might as well just shut down this location for all the difference it would make.
Chips were well salted, cooked right. Delightful employees, one of more impressive Chipotles in my experience.
Chipotle food is exquisite. When I walked in, I saw that my friend was working at the time. I said "Hello" and and asked her how she was doing. Keep in mind that there were no customers behind me so I wouldn't have been causing a hold up. A worker named Zach had rudely asked if I was getting anything, which I replied with "No." He proceeded to tell me we can't be doing that here communicating with my friend, that I had to leave, and that my friend can't socialize at work which is reasonable, yet we had a simple conversation asking how each other was. l felt as tho I was punished for simply being generous. Never coming back here again.
Closed on the weekend with no signage and the lights and sign were still illuminated. We couldn't believe it. Working in Boston we understand some of the lunch places that service the office buildings aren't open on weekends, but a national chain restaurant in a suburb seems really odd and off putting. Guess we'll think twice about Chipotle in the future.
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