Chesterland Floral

My siblings and I had a very bad experience with Chesterland Floral last week. I called from out of town to order a flowering planter to be sent from the 3 of us to a local funeral home after the passing of a dear uncle. I spent several minutes on the phone and specified that we would like 1) something that is planted and can live on after the funeral, and 2) with flowers of blue and gold, which were the colors of my uncle's college. We were terribly sad and disappointed when we saw that our carefully thought out tribute showed up as a vase of cut flowers, all red and white. This was a final tribute to our uncle and reflected what was important to him, and us, and it was completely wrong. I went to the florist after the funeral to tell them what happened. They seemed sympathetic but not overly, as I was told "I can only offer you $30 back", a refund of less than half of what we paid. I did not take it, as it was not the money that was the most important thing here. I would not recommend this florist at all.
8 years ago (21-02-2017)

My brother passed away and the funeral home is Dejohn's, which is 3/10 of a mile away on Route 306 on the other side of Mayfield Rd from this florist. Google Maps says it is a 7 minute walk. I placed my order well in advance of my brother's wake, it was not a last minute deal. Theresa, who handled my order, told me she was only charging me $6.00 for delivery since the funeral home is so close to their shop. I wonder what kind of delivery vehicle they have. My car can travel 60 miles on $6 worth of gas. Seems like a steep delivery charge for less than a mile round trip from the shop to the funeral home and back to the shop. I wonder what their delivery charge is if they have to go more than a mile to make a delivery. Take advantage of the bereaved. Stick it to 'em. A nice gesture would have been to waive the delivery charge since they are so close. =====> OKAY, fast forward five months to February 2017. It is nearly Valentine's day.... Red Rose Time, right? Now, my father has died and is being laid out at Dejohn's funeral home in Chesterland. I call up and Cathy or Kathy takes my order and proceeds to tell me how many locales Dejohns has. I don't need a lecture on how many locales Dejohns has. My Mom was buried through Dejohn's Chesterland and Willoughby Hills location this past July and I grew up in South Euclid and worked at that Dejohns location after school putting make up on the bodies. Sooooo, I really don't need to be told that Dejohns has more than one location. I AM CALLING YOU BECAUSE YOU ARE NEXT DOOR TO DEJOHNS IN CHESTERLAND! geeze, get with the program people! I proceed to order the RED ROSE ELEGANCE arrangement for $115.95 which is basically cut stem roses in a vase with a little bit of water and a few greens. If you read my father's obituary on the Dejohn's web site it says that my father grew roses as a hobby. So, I figure this is an apropos order. My in laws owned a florist business and we always had the obituaries in front of us in the shop, every day. When a funeral customer called our shop, we had all the details right in front of us to refer to as we processed the order through. I assume Chesterland Floral can go on Dejohn's web site and find an obituary for one of their customers or my father's obit is in the Cleveland Plain Dealer as well. Since my FATHER, brother and Mother have all died in the space of 7 months and been laid out at Dejohns in Chesterland, I have a myriad of things and details to handle. I have family coming in from out of state for the funeral for the third time in seven months. I have to find babysitters, and on and on and on. A few hours after placing my order I get a phone call from Theresa or Teresa. It turns out Teresa can't read Cathy Kathy's handwriting! This is my problem, right??? Kathy has gone home for the day and Teresa cannot read Cathy's handwriting. Is this any way to run a business? Who is on first base here? TERESA! Call Cathy Kathy at home and drag her arse back to work and have her decipher her handwriting, Teresa! don't call me! THIS IS NOT AND SHOULD NOT BE MY PROBLEM AND BURDENING A FUNERAL CUSTOMER THIS WAY IS BEYOND THE PALE. Teresa cannot read Cathy's handwriting to process my credit card. GETTING YOUR MONEY IS PRETTY BASIC IN ANY BUSINESS LADIES! These girls (not grown women certainly) need to go back to school and take a remedial Business 101 course! Thank God my entire family is dead now and I won't have to do business here again!
8 years ago (09-02-2017)

This is my favorite shop in the whole city of Cleveland and surrounding areas. When I need flowers to impress party guests or setting a home up for viewing, this shop is my primary choice. Therese is wonderful to work with and her artistic vision is world class. Above on, they are great people! Highly recommend it.
9 years ago (01-05-2016)

No matter what the occasion Chesterland Floral is the perfect place for your flower needs! I went to CF to purchase flowers for my mothers funeral. Kathy (and her people) were incredibly kind and took the stress out of ordering the arrangements. The flowers were incredible - we even got many compliments on them; the price was right and it was as stress free as possible. I would recommend Chesterland Floral to anyone purchasing flowers. From a beautiful table top bouquet to a wedding party and anything in-between, Chesterland Floral is perfect.
10 years ago (09-03-2015)

World class flowers and service. I love, love, love Chesterland floral! Kathy and her team are the most creative and customer service oriented team in the business. I love Chesterland Floral.
9 years ago (27-04-2016)