Chase Bank

This branch had some great people but Chase kept cutting back everything i liked about them until finally it was time to close my account. Found a wonderful new place, best of luck non-coin-counting, no credit help, anti-bank-teller system.
7 years ago (13-08-2017)

This bank is by far always making changes to try and be the leader in banking. Many people do not like change although we all have to it. I do agree with other people that Customer service is lacking. I understand its not the employees fault that there is a line of people and 5 windows to choose from and only 1 or 2 open. They have made it hard to even do simple things like coin machine is always down or they don't accept your coins anymore unless they are all wrapped . Seriously ?. I don't understand this.. Your my bank your supposed to help me with banking needs. Instead I feel when I go in that we annoy them somehow or bothered them and messed up the day. I give them 3 stars because everything that actually is automated is great. BUT WE DONT ALWAYS WANT AUTOMATED !! Just because you as a bank trust depositing your paycheck through a whole in a machine outside. Doesn't mean I have to.
8 years ago (26-12-2016)

I moved from CA six months ago and changed banks to Chase. I am so happy that I did. I have met the most wonderful people at this bank that I feel they are friends not just bankers. Rachel my personal banker took the time to listen to my needs and help me with setting up my account; Joann who help me with my banking needs in purchasing my first home; Peter who helped in my investments, every teller I have the joy of talking too. Everyone of these people are friendly and treat you as if they have known you forever. I don't know of any other bank where I have felt like I was part of the banking family. Kudos to all of you. Job well done.
12 years ago (13-06-2013)

I had not laughed all day. Then I came to make a withdrawal and they were so friendly i had three to five laughs before I left. Great staff here.
10 years ago (21-02-2015)

Very disappointed. I started with this bank several years ago. Decent customer service at that time. The bank has now gone "in a different direction" with no drive thru and very little teller staff. They claim they are not moving away from customer service however there really is NO customer service any longer. Today I went over to the south side branch, it was 604pm lobby closed. I watched as everyone looked at several of us outside as ALL of the ATMs were not functioning therefore we could get no banking done. When the teller came outside to leave I inquired about the atm's she stated they were all down .....sorry. I do think that CHASE has to look at their model of customer service as this in my opinion is not a customer service friendly bank any longer. I am seriously looking at other options for my personal as well as business banking.
9 years ago (13-10-2015)