Chase Bank

I went here for a currency exchange, a service which they claim they offer. However, I do not have an account with Chase. When I said I'd be willing to open an account the girl at the counter said they were too busy... there was only one other customer in the bank. What a waste of time, what a joke!

Horrible customer service. We have several accounta and mortgage with Chase. I came in to get something notarized, was told they were busy I was greeted as walking in and 1 customer was at the counter, multiple employees looked free. I was told to try a different day or go to the Post office, Fed EX, UPS. He was exteremly dismissive and oushed me off while walking away. I ended up going to one of my Credit Unions who quickly took care if it.

The customer service experience I just had at this Chase branch was above and beyond 5 star. In a society where everything is automated, quality person to person customer service is rare. I came in to this Chase branch, at 4:59 on a Tuesday, desperate to receive some help on my compromised account. Thank you, Ryan Dube, for being a team member willing to make quality customer service a top priority!

After banking with them over 16 years, I am switching to another bank. I deposited 25 checks into the ATM inside the bank and the machine turned off. The manager instructed me to call customer service which i did. I Went back next week and spoke the to manager, he started to file to a claim since the ATM was a 3rd party. A few days later, a representative named Steven called me back and said the cannot do anything about the lost checks. No sure who dropped the ball, but nevertheless, it was stressful and a waste of my time. I would give a three stars, but this happened more than 5 times. Two stars is pretty generous. I will never step into chase bank again.

The customer service has always been excellent at this branch. The staff is friendly and the wait times are usually short.nnWhen my debit card did not work to deposit cash, I was told that the card was expired. Turns out a new one had not been sent. The teller helped me on the spot and ordered me a new one.nnTheir notary service is very good.