Central Dupage Physician Group

not a big fan of the dentist as is... these people didn't help. the assistant was fast working but rough as was the doctor. after watching the last half of a movie waiting for the x-ray I saw the first half of the same movie waiting for the doctor. who then spent 5 min to tell me "you need a cleaning, pull two teeth, and remove your wisdom teeth.... then left to have her assistant try to explain but failed horribly. now after they couldn't do an emergency apt they asked me to pay them again for my x-rays so I can go to different doctor.
10 years ago (18-06-2015)

I've never had a problem getting an appointment or waiting. Dr. Oswald is wonderful. The staff is friendly and courteous. I've been going to this practice for 6 years and I've never once been disappointed with my healthcare!
15 years ago (24-02-2010)

Looks like a couple of unhappy people have written in multiple times ....overall, my experience here has been great. We have been going here for nearly 9 years now. All four of us in the family have had excellent work done - all high quality, no unneeded proceedures recommended, correct billing, etc. Most importantly, the dental work has been exceptional. We all see Dr. Lahtka and she is great. Her work is exceptional I know because after nearly 10 years, none of my fillings or crowns or veneers that she has done have had any problems - ditto my husband and kids. This was not the case at the dentists we have seen in the past at other places. Sure, there have been some difficult folks off and on working in the administrative portion of the office, but really I run into that everywhere in the world and everything comes down to communication and how well you as a patient navigate the lovely health care system we have here in the USA. Its stressful for everyone - patients, doctors, admins, etc. While I agree it isn't good to have a staff that doesn't make you feel welcome, we have never experienced that feeling and bottom line - the dentists are great at what they do and very nice as well. I choose that over shabby dentists who make you feel at ease (which there are a lot of beware!!)
15 years ago (04-09-2010)

“Charged for services that were not preformed.” Our family needed a new dentist since our family dentist retired. I explained this to the receptionist at Central DuPage Dental Group. They said they would set me up with a dentist. A couple of days later, I came in to evaluate their facility and I did meet with Dr Nicholson. I asked him about five questions; for example, if he would still be working with this dental group in five years. He said most likely not. After a few more questions, we quickly came to the decision that this way not the dental office for me. I thanked Dr Nicholson for his honesty and left. There was no oral evaluation; Dr Nicholson did not look in my mouth. However, my insurance company was billed $80.00 for an oral evaluation. I should also mention, while in the waiting area I had an opportunity to hear and see the administrative staff. I noticed at one point the administrative staff talking about their shoes while a phone call went unanswered. During one office discussion, an assistant said that another employee called in to say she will be late and then said to the others “I told her not to hurry and get into an accident, unless of course you are driving your boy friend’s car” ….. Regarding the administrative staff, these are little things. However, you it just made you question their professionalism. I called my insurance company, Blue Cross Blue Shield, to let them know that this bill they just paid is not right. (no money out of my pocket… but just not right in this day of high medical cost) The insurance company called Central DuPage Dental and then got back to me. BCBS was told by Central DuPage Dental that they remembered me and that I was a problem from the beginning and that Dr Nicholson did an oral evaluation that took about twenty minutes. All this is not true, I hardly interacted with the admin staff; I was a silent observer. I met with Dr Nicholson for less the 5 minutes and he never look into my mouth. How competent Central DuPage Dental is I can not say; I did not have any work done there. But if there is a problem, I do know how they will react.
15 years ago (17-05-2010)