Cadillac Jack's Saloon & Grill

1st time ordering food. Ordered sandwiches to-go. A mixed review. Some parts are excellent, while other parts need some improvements. Arrived at 2:45pm. The bartender was on a break, and the cook could not start my order. About 3:15, I placed an order to-go. The cook delivered the to-go food to my tablea nice friendly person. Arrived back to the hotel room: opened the food containers. 1st the side salad looked and tasted great, however, NO plastic ware in the bag. My rueben sandwich was packed with meat, sauerkraut and flavor, an excellent sandwich. My wife ordered the BLATT: bacon, lettuce, avocado, tomato and turkey. It was lacking mayo, and only one thin slice of deli turkey. The other ingredients were fresh. The sandwich looked great, just not as flavorful as we would have liked it.

A really great place to sing karaoke! Loved the atmosphere and the drinks were midly expensive. I do wish the staff were a little faster at getting to the other people at the bar. It seemed like they were only helping the people in front of them and the regulars. It took me about 30 minutes just to get one drink. Other than that it was a really fun time!

I ordered the monte something breakfast dish. It was potato slices with this French toast sandwich. The sandwich had ham, turkey, and Swiss and it tastes better than it looks. It doesn't look like much, but it's very filling and I'm satisfied with it.

Service from the bartenders are phenomenal!nnI’ve had a couple of bad experiences with the food, either getting told my order wasn’t correct, after I modified it how I wanted it. Or it took longer than 30 minutes to get my food.

I didn’t order any food. I ordered a beer from the bar on a busy night and was helped in a very timely manner, beer was great. Only problem was with the pool table rules. Which are stated, on a small sign on the wall we paid $1.50 and no pool balls came out of the table later we figured out you had to lend your ID to acquire the pool balls first and your first game is “free” so we did that. Before playing we also stated that the machine took $1.50 of our money with no explanation. We Played a few games then went back to get our ID, but we needed the balls out of the table. So we ended up paying double for our last game, therefore the first game wasn’t “free” We complained again to the manager about the $1.50 from earlier, and that we didn’t want to pay for another game just to get the pool balls out to get our ID back. A few smart remarks were made from the manager in an impolite manner, then the manager walked away. So we followed the rules, payed for the extra game to return our balls and got the ID back. After receiving our ID card we made a complaint to an employee to display better signage on the rules of pool at this bar and recommend refunds or some sort of sympathy for the confusion. During this time of re-obtaining our ID another group had inserted coins into the same pool table and encountered the same issue. This review as made NOT because me and my group lost $1.50 but because of the poor costumer service from the manager, the manager was not interested in understanding our situation and showed no efforts to better our experience. The employee we spoke to gave sympathy and mentioned they would bring the issue up to ownership as they stated this issue happens often.